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A Complete Guide to Improving Sales of Service, Maintenance, and Repair (Paperback): Gregory J. Marchand A Complete Guide to Improving Sales of Service, Maintenance, and Repair (Paperback)
Gregory J. Marchand
R667 Discovery Miles 6 670 Ships in 10 - 15 working days
30-Day Automotive Service Business Development Challenge - Your Daily Guide To Building The Organization Of Your Dreams... 30-Day Automotive Service Business Development Challenge - Your Daily Guide To Building The Organization Of Your Dreams (Paperback)
Gregory J. Marchand
R4,479 R4,169 Discovery Miles 41 690 Save R310 (7%) Ships in 10 - 15 working days
Managing Employees When Turnover Is Not An Option (Paperback): Gregory J. Marchand Managing Employees When Turnover Is Not An Option (Paperback)
Gregory J. Marchand
R692 Discovery Miles 6 920 Ships in 10 - 15 working days
Customer Care - Calming the Upset Customer (Paperback): Gregory J. Marchand Customer Care - Calming the Upset Customer (Paperback)
Gregory J. Marchand
R174 Discovery Miles 1 740 Ships in 10 - 15 working days
Service Management Made Simple - Second Edition (Paperback): Gregory J. Marchand Service Management Made Simple - Second Edition (Paperback)
Gregory J. Marchand
R718 Discovery Miles 7 180 Ships in 10 - 15 working days
The Toolbox (Paperback): Gregory J. Marchand The Toolbox (Paperback)
Gregory J. Marchand
R594 Discovery Miles 5 940 Ships in 10 - 15 working days
Hybrid Vehicle Basics (Paperback): Michael Firczuk, Gregory J. Marchand Hybrid Vehicle Basics (Paperback)
Michael Firczuk, Gregory J. Marchand
R490 Discovery Miles 4 900 Ships in 10 - 15 working days

This easy-to-read book, written by former Toyota factory experts, will help technicians, emergency responders, and laypersons alike learn: The basics of hybrid electric operation Common safety procedures associated with high voltage Maintenance and repair procedures and cautions With well over 1 million HEV's on the road today, hybrid vehicles here to stay. Consumers and those that service hybrid vehicles need to understand how HEV's operate, what can, and cannot be serviced, and how to stay safe when working on or around them. This book is a must read if you are: An automotive service technician Thinking of buying an HEV An emergency responder who may come in contact with HEV's Greg Marchand is a former Toyota factory trainer, technical specialist, and owner of AAT, Inc. with over 20 years experience in the automotive industry. Greg holds an undergraduate degree in Automotive Technology and an MBA in Environmental and Organizational Sustainability. Michael Firczuk is a professor, technical writer, and owner of GPDG, LLC. Michael and his company provide high quality technical curriculum and documentation for the automotive aftermarket and OE industry.

Automotive Service Selling (Paperback): Gregory J. Marchand Automotive Service Selling (Paperback)
Gregory J. Marchand
R246 Discovery Miles 2 460 Ships in 10 - 15 working days
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