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The reality of business is that increasing and dynamic natural,
technological and human induced threats, business complexity,
government regulation, corporate governance requirements, and media
and public scrutiny demand a comprehensive and integrated approach
to business crisis and continuity management (BCCM). Given the lack
of a widely accepted framework for an enterprise wide BCCM program
with an understanding of functional relationships and an inventory
of the program specific competencies necessary for effective job
performance, program success can be left to chance in spite of the
noblest intentions. This manuscript describes the research methods
and the findings that contribute to the understanding of the
organizational functions supporting the management of disruptive
(crisis) events and the continuity of operations, the inter
dependencies of these functions, and a prioritized inventory of
competencies required by an executive level individual and/or
organizational unit responsible for coordinating the functions into
a comprehensive and integrated program supporting the entire
organizational enterprise.
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