This book gives a unique view of the current hot topic of continuing professional development/lifelong learning in the information services environment. It aims to provide the reader with guidelines for conceptualising, designing and measuring successful programmes for professional learning, staff development and professional growth in the organization.

Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.

Although libraries are not businesses, library management must be driven by the same characteristics that make a business successful -- responsibility, performance, and control. Entrepreneurial Librarianship offers specific techniques for creating an entrepreneurial environment in a library or information services organization -- or initiating such techniques where a less-successful operation is already in place.

This book outlines the reasons for developing and implementing a program to promote information services to these individuals. Specific techniques ranging from organizational strategy priorities to finding advocates within the organization are explored.

Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.

This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.

Changes in information structures and requirements demand that libraries and library science redefine their positions. They must face new challenges and present definite perspectives in the form of research goals and pilot schemes. 31 original contributions by distinguished German, American, Scandinavian, Dutch and Swiss authors shed light on the following subjects: . Library science between tradition, self-conception and public perception . Library science in the age of digital media . Library science in the service of society . Library science in the service of scientific information and communication . Library science in the service of practical librarianship . Library science in teaching, studying and profession Among the issues dealt with, are the following: electronic publishing, eLearning and information ethics, the 'Open Access' debate, conveying information competence to (not only) universities, reciprocation between the economy, politics and libraries, and finally, library science training in view of librarianship in practice. The contributions are written in either German or English, depending on the author's origins. The appendix contains abstracts in English as well as an extensive bilingual index of authors. Bibliothekswissenschaft - quo vadis? Addresses librarians, information scientists, information documentalists, academics and students of all disciplines - all who create, collect, bundle, process, mediate, or prepare for use professional information."

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services-the responsibility of the knowledge strategist-leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. Knowledge Services: A Strategic Framework for the 21st Century Organization provides guidance for the knowledge strategist and is designed specifically to serve as a reference for that management employee, and for those seeking to become knowledge strategists.