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Customer Service in the Information Environment (Hardcover, Reprint 2012) Loot Price: R3,334
Discovery Miles 33 340
Repayment Terms: R312 pm x 12*
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Customer Service in the Information Environment (Hardcover, Reprint 2012): Guy St.Clair

Customer Service in the Information Environment (Hardcover, Reprint 2012)

Guy St.Clair

Series: Information Services Management Series

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Loot Price R3,334 Discovery Miles 33 340 | Repayment Terms: R312 pm x 12*

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Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.

This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.

General

Imprint: de Gruyter Saur
Country of origin: Germany
Series: Information Services Management Series
Release date: 1994
First published: 1994
Editors: Guy St.Clair
Dimensions: 230 x 155 x 11mm (L x W x T)
Format: Hardcover - Cloth over boards
Pages: 144
Edition: Reprint 2012
ISBN-13: 978-3-598-24362-2
Categories: Books > Reference & Interdisciplinary > Library & information sciences > General
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LSN: 3-598-24362-6
Barcode: 9783598243622

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