"How can I keep knowledge from walking out the door when employees leave?" This pressing question is insightfully answered in this landmark book. Operational knowledge has never been more critical to organizational success. Knowledge loss from downsizing, imminent baby-boomer retirements, and high job turnover have created a knowledge continuity crisis that poses an unprecedented threat to organizational productivity and profits. Based on extensive research, Continuity Management solves this crucial problem of knowledge loss for managers at any organizational level by describing an effective strategy for preserving knowledge continuity between employee generations. Revolutionary in its effect, but evolutionary in its practice, continuity management is fueling a new knowledge revolution. This book is about that revolution-and how to lead it."

ADVANCE PRAISE FOR CONTINUITY MANAGEMENT

"The book you're holding can help you reverse the tide of 'corporate forgetting.' It explains how to manage the entire cycle of identifying, transferring, and harnessing your company's operational knowledge. And that's key because knowledge continuity is quickly becoming the new competitive battlefield. Tip the balance in your favor by reading this thoughtful book." —Mike Ruettgers, Executive Chairman, EMC Corporation

"This is the first book to examine in detail the loss of knowledge caused by downsizing and turnover and the first to offer a viable solution. This break-through method for maintaining knowledge continuity between employee generations will change the corporate landscape for years to come." —Murray Martin, Group President, Global Mail, Pitney Bowes Inc.

"Continuity management is the missing link in knowledge management that will mean significant increases in productivity and knowledge creation-cutting-edge thinking regarding knowledge as a corporate asset." —Newton F. Crenshaw, Vice President, Eli Lilly and Company, E.Lilly Division

"The concepts presented in Continuity Management, provide essential guidance for how soldiers can leverage the Army's knowledge, so we can adapt to each new fight and win our nation's wars." —Lieutenant General Peter Cuviello, Chief Information Officer, U.S. Army

"This is a topic that is at the top of the list for many organizations and Beazley, Boenisch, and Harden have provided a compelling way to address it in Continuity Management. They 'get it' that the knowledge that employees have is not just individual understanding, but is embedded within a community. Continuity Management is an insightful blend of individual and community responsibility for organizational knowledge." —Nancy M. Dixon, Organizational Knowledge Consultant and author of Common Knowledge

Media Relations and the Modern First Lady: From Jacqueline Kennedy to Melania Trump examines the communication strategies first ladies and their teams have used to manage press and public interest in their private lives, to promote causes close to their hearts, and to shape their public image. Starting with Jacqueline Kennedy, who was the first to have a staffer with the title "press secretary," each chapter explores the relationship between a first lady and the media, the role played by her press secretary and communication staff in cultivating this relationship, and the first lady's media coverage. Contributors exploring the following questions: How effective were the media relations and communication strategies of this first lady and her team? What worked and what did not? Was the first lady a communication asset to her husband's administration? And what can we learn from their media relations strategies? Along with contributing to the scholarship on presidential spouses, the contributions to this volume also highlight the important role media relations plays in strategic political communication. Scholars of communication, media studies, gender and women's studies, political science, and public relations will find this book particularly useful.

Suffragists recognized that the media played an essential role in the women's suffrage movement and the public's understanding of it. From parades to going to jail for voting, activists played to the mass media of their day. They also created an energetic niche media of suffragist journalism and publications.This collection offers new research on media issues related to the women's suffrage movement. Contributors incorporate media theory, historiography, and innovative approaches to social movements while discussing the vexed relationship between the media and debates over suffrage. Aiming to correct past oversights, the essays explore overlooked topics such as coverage by African American and Mormon-oriented media, media portrayals of black women in the movement, suffragist rhetorical strategies, elites within the movement, suffrage as part of broader campaigns for social transformation, and the influence views of white masculinity had on press coverage. Contributors: Maurine H. Beasley, Sherilyn Cox Bennion, Jinx C. Broussard, Teri Finneman, Kathy Roberts Forde, Linda M. Grasso, Carolyn Kitch, Brooke Kroeger, Linda J. Lumsden, Jane Marcellus, Jane Rhodes, Linda Steiner, and Robin Sundaramoorthy

Suffragists recognized that the media played an essential role in the women's suffrage movement and the public's understanding of it. From parades to going to jail for voting, activists played to the mass media of their day. They also created an energetic niche media of suffragist journalism and publications.This collection offers new research on media issues related to the women's suffrage movement. Contributors incorporate media theory, historiography, and innovative approaches to social movements while discussing the vexed relationship between the media and debates over suffrage. Aiming to correct past oversights, the essays explore overlooked topics such as coverage by African American and Mormon-oriented media, media portrayals of black women in the movement, suffragist rhetorical strategies, elites within the movement, suffrage as part of broader campaigns for social transformation, and the influence views of white masculinity had on press coverage. Contributors: Maurine H. Beasley, Sherilyn Cox Bennion, Jinx C. Broussard, Teri Finneman, Kathy Roberts Forde, Linda M. Grasso, Carolyn Kitch, Brooke Kroeger, Linda J. Lumsden, Jane Marcellus, Jane Rhodes, Linda Steiner, and Robin Sundaramoorthy

This book presents the story of Ruby A. Black, a feminist who broke new ground for women in Washington journalism in the 1920s and 1930s as a correspondent for a Puerto Rican newspaper and the first biographer of Eleanor Roosevelt. It offers access to the secret correspondence that shows how Black used her friendship with Roosevelt to advance the political career of Luis Munoz Marin, Puerto Rico's first elected governor. The book describes Black's effort, ultimately unsuccessful, to become both a well-regarded journalist and a political operative in the nation's capital, a feat particularly difficult for a woman. It contends Black's closeness to Roosevelt proved both a help and a hindrance to Black's stature as a journalist.

This book presents the story of Ruby A. Black, a feminist who broke new ground for women in Washington journalism in the 1920s and 1930s as a correspondent for a Puerto Rican newspaper and the first biographer of Eleanor Roosevelt. It offers access to the secret correspondence that shows how Black used her friendship with Roosevelt to advance the political career of Luis Munoz Marin, Puerto Rico's first elected governor. The book describes Black's effort, ultimately unsuccessful, to become both a well-regarded journalist and a political operative in the nation's capital, a feat particularly difficult for a woman. It contends Black's closeness to Roosevelt proved both a help and a hindrance to Black's stature as a journalist.

Perhaps the most important woman in 20th century America, Eleanor Roosevelt fascinates scholar and layperson alike. This exciting encyclopedia brings together basic information illuminating her complex career and making the interaction between her private and public lives accessible to scholars, students, and the general public. Written by scholars--including the most eminent Eleanor Roosevelt and New Deal scholars--journalists, and those who knew her, the 200 plus entries in this book provide easy access to material showing how Eleanor Roosevelt changed the First Lady's role in politics, widened opportunities for women, became a liberal leader during the Cold War era, and served as a guiding spirit at the United Nations. A unique resource, the book provides an introduction to American history through the vantage point of a woman who both represented her times and moved beyond them.

Illuminating her multifaceted career, life, and relationships, "The Eleanor Roosevelt Encyclopedia" offers the reader an unparalleled opportunity to examine the complicated and fascinating life of Eleanor Roosevelt.

At her first press conference, Eleanor Roosevelt, uncertain of her role as hostess or leader, passed a box of candied grapefruit peel to the thirty-five women journalists. Nearly sixty years later, Hillary Clinton, an accomplished professional woman and lawyer, tried to mollify her critics by handing out her chocolate-chip cookie recipe. These exchanges tell us as much about the social - and political - roles of women in America as they do about the relation of the first lady to the press and the public. Looking at the personal interaction between each first lady from Martha Washington to Laura Bush and the mass media of her day, Maurine H. Beasley traces the growth of the institution of the first lady as a part of the American political system.