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Internet Self-Service in Kundenbeziehungen - Gestaltungselemente, Prozessarchitektur Und Fallstudien Aus Der... Internet Self-Service in Kundenbeziehungen - Gestaltungselemente, Prozessarchitektur Und Fallstudien Aus Der Finanzdienstleistungsbranche (German, Paperback, 2008 ed.)
Harald Salomann; Foreword by Prof Dr Walter Brenner
R2,035 Discovery Miles 20 350
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Harald Salomann prasentiert Handlungsempfehlungen zur Gestaltung von Internet Self-Services in Kundenbeziehungen von Finanzdienstleistern. Er leitet Anforderungen fur die Planung, Konzeption und Umsetzung in kundenorientierten Prozessen ab."

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