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Software and systems quality is playing an increasingly important
role in the growth of almost all ─ profit and non-profit ─
organisations. Quality is vital to the success of enterprises in
their markets. Most small trade and repair businesses use software
systems in their administration and marketing processes. Every
doctor’s surgery is managing its patients using software. Banking
is no longer conceivable without software. Aircraft, trucks and
cars use more and more software to handle their increasingly
complex technical systems. Innovation, competition and cost
pressure are always present in on-going business decisions. The
question facing all these organisations is how to achieve the right
quality of their software-based systems and products; how to get
the required level of quality, a level that the market will reward,
a level that mitigates the organisation’s risks and a level that
the organisation is willing to pay for. Although a number of good
practices are in place, there is still room for huge improvements.
Thus, let us take a look into the two worlds of “Embedded
systems” and “ICT systems” and let us learn from both worlds,
from overlaps and individual solutions. The next step for
industrialisation in the software industry is required now. Hence,
three pillars will be focused in this book: (1) a fundamental
notion of right software and systems quality (RiSSQ); (2) portfolio
management, quality governance, quality management, and quality
engineering as holistic approach over the three layers of an
enterprise, i.e. strategic, tactical, and operational layer; and
(3) an industrialisation framework for implementing our approach.
Software and systems quality is playing an increasingly important
role in the growth of almost all profit and non-profit
organisations. Quality is vital to the success of enterprises in
their markets. Most small trade and repair businesses use software
systems in their administration and marketing processes. Every
doctor's surgery is managing its patients using software. Banking
is no longer conceivable without software. Aircraft, trucks and
cars use more and more software to handle their increasingly
complex technical systems. Innovation, competition and cost
pressure are always present in on-going business decisions. The
question facing all these organisations is how to achieve the right
quality of their software-based systems and products; how to get
the required level of quality, a level that the market will reward,
a level that mitigates the organisation's risks and a level that
the organisation is willing to pay for. Although a number of good
practices are in place, there is still room for huge improvements.
Thus, let us take a look into the two worlds of "Embedded systems"
and "ICT systems" and let us learn from both worlds, from overlaps
and individual solutions. The next step for industrialisation in
the software industry is required now. Hence, three pillars will be
focused in this book: (1) a fundamental notion of right software
and systems quality (RiSSQ); (2) portfolio management, quality
governance, quality management, and quality engineering as holistic
approach over the three layers of an enterprise, i.e. strategic,
tactical, and operational layer; and (3) an industrialisation
framework for implementing our approach.
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