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This book demonstrates how applying behavioural science to
commercial problems can effectively help businesses to understand
and achieve the best outcomes for their customers. Bringing
together theory and practice the author describes how approaches
underpinning behavioural science can be adapted to the fast-moving
environment of the private sector. The first part of the book
discusses the underlying theory and principles behind behavioural
science. It outlines the history of the discipline, explaining how
behavioural scientists use theories and models of behaviour, and
discussing why behaviour is so hard to predict. It then describes
how the theory can be applied to designing products, services and
interventions. In Part II Rubinstein uses several key case studies
to explore the challenges of integrating behavioural science into
established practices, considering how to use behavioural science
in multidisciplinary teams and why this might be useful. She
addresses concerns about the ethics of using behavioural science in
this context before describing the value of applying behavioural
science to business and how best to realise its potential. This
book is a must-read for both practitioners and academics interested
in applying the science of behaviour to real-world challenges.
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