This book contains extended and revised versions of a set of selected papers from two workshops organized by the Euro Working Group on Decision Support Systems (EWG-DSS), which were held in London and Paris, in June and November 2011, respectively. The workshop themes were "Decision Support Systems" and "Collaborative Decision Making." The 11 papers were selected from 52 submissions and are representative of the current research in these fields. They address challenges such as conceptual models, software specification and simulation, collaborative requirements specification, as well as multi-objective and multi-criteria decision making.

This book presents different techniques and methodologies used to improve the intelligent decision-making process and increase the likelihood of success in companies of different sectors such as Financial Services, Education, Supply Chain, Energy Systems, Health Services, and others. The book contains and consolidates innovative and high-quality research contributions regarding the implementation of techniques and methodologies applied in different sectors. The scope is to disseminate current trends knowledge in the implementation of artificial intelligence techniques and methodologies in different fields such as: Logistics, Software Development, Big Data, Internet of Things, Simulation, among others. The book contents are useful for Ph.D. researchers, Ph.D. students, master and undergraduate students of different areas such as Industrial Engineering, Computer Science, Information Systems, Data Analytics, and others.

Las redes de telecomunicaciones inicialmente fueron basadas en la conmutacion de circuitos. En estas redes, cada circuito o conexion tenia asignado recursos a lo largo de toda la trayectoria para su uso exclusivo. Por lo tanto, no habia incertidumbre en cuanto a parametros como ancho de banda y retraso. Sin embargo, luego de la llegada de la conmutacion de paquetes que introduce un modo muy diferente de comunicacion, emisores envian paquetes de datos en la red sin ningun tipo de reservacion de recursos, y la red realiza su mejor esfuerzo para la entrega de los paquetes. Presentandose de este modo, un servicio de comunicacion que no ofrece garantias para el retraso, variacion del retraso y perdida de paquetes. La Internet actual es el mejor ejemplo de una red basada en la conmutacion de paquetes. Internet fue disenada para proporcionar el servicio best- effort manteniendo el nucleo de la red simple y tomando decisiones en los puntos terminales, conocido tambien como comunicacion extremo a extremo. Los routers IP fueron disenados para examinar la direccion IP del destino desde una tabla de reenvio, encontrar el siguiente salto y reenviar el datagrama."