The world is becoming a smaller place as companies search the continents looking for cheaper resources to fulfil their requirements. As contracts become shorter and profit margins become smaller the demand for process adherence is still a priority. Procedural errors can make the difference between operating at a loss or a profit. Complete control is the only way to maximize output, minimize loss and maintain the contract from day one. The Essential Outsourcing Process and Procedure Global Guidebook demonstrates the complete contract control concept incorporating process design (documentation), activation (implementation) and measurement (improve and update).