For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations - that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.

"Irene Ng has written a book that gives a comprehensive portrayal of Mr Rajaratnam - one of Singapore's outstanding leaders who played a crucial part in the momentous and crisis-ridden transition to iindependence. This is a book about the man and his wisdom. One would fail to appreciate him until one reads this absorbing book and reflects on the acuity and breadth of his insights and his wisdom." - S. R. Nathan, President of Singapore "In the course of a thirty-three year career in diplomacy, I met many great leaders. Having done so, I can confidently assert that S. Rajaratnam was one of the greatest leaders I met. Sadly, few in Singapore understand how great Rajaratnam was. This well-researched comprehensive volume by Irene Ng therefore fills a real need. Both Singaporeans and non-Singaporeans will benefit a lot from reading it." - Kishore Mahbubani, Dean, Lee Kuan Yew School of Public Policy, National University of Singapore "Rajaratnam is one of the founding fathers of modern Singapore. He was Singapore's first and longest serving foreign minister. He was a rebel and a revolutionary. He was an intellectual and a man of action. In this wonderful book, Irene Ng tells the story of this remarkable leader of Singapore. I found the book both enjoyable and insightful." - Tommy Koh, Ambassador-At-Large, Singapore