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Drawing on case studies from Denmark, The Netherlands and the UK,
this book discusses new Information and Communication Technologies
(ICTs). Contributors argue that ICTs play an important role in the
process of restructuring and redefining basic relations within the
political systems of Western democracies.
Since the early 1990s information systems (IS) have increasingly
provided both the technical platform and conceptual rationale for
ongoing and widespread institutional and cultural change across
government and public services worldwide. However, analysis tends
to shy away from examining the complex dynamic between agency
(individual actors and collectivities), structure (systems,
institutions, roles, positions), and culture (ideas, theories,
beliefs and values) that is integral to these developments. Instead
agents and structures are conflated - treated as largely
epiphenomenal to each other. This book argues for a different
approach informed by critical realism and acceptance of the
principle of analytical dualism. By so doing it demonstrates how
cycles of IS development and organisational change are conditioned,
shaped, transformed and reproduced over time by the
agency/structure dynamic, leading ultimately to complex and highly
variable outcomes. In short, although British local government
based, this book should be of interest to many scholars and
professionals working in government and public administration and
IS and management.
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