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The book gives an insight into how the quality of health care may
improve through the model of knowledge management and a
multi-contingency approach to organizational design. The author
assesses the relational triangle between knowledge management,
organizational design, and the health system in Montenegro.
Montenegrin health care system is presented through macroeconomic,
managerial, and organizational-legal factors. The author focuses on
the importance of knowledge management, organizational strategy,
leadership, organizational structure, culture, and climate of
health organizations. The author's research covered public and
private health institutions of Montenegro and included data
collection from managers, union members, doctors, technicians, and
finally, users of health services. A special part is dedicated to
organizational challenges in the context of COVID-19 pandemic. The
author explains how political agenda confronted with knowledge and
profession and made Montenegro found itself in downward spiral in
its fight against the pandemic. An abundance of diverse approaches
to the quality of health services - from the point of view of
service providers and users, decision makers and employees,
management and trade union representatives, and private and public
sector, makes the book stimulating and useful for professionals in
health management, policy makers, patients, and the general
audience.
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