Volume II of this series discusses the technology used to implement a big data analysis capability within a service-oriented organization. It discusses the technical architecture necessary to implement a big data analysis capability, some issues and challenges in big data analysis and utilization that an organization will face, and how to capture value from it. It will help readers understand what technology is required for a basic capability and what the expected benefits are from establishing a big data capability within their organization.

Volume I of this two-volume series focuses on the role of big data in service delivery systems. It discusses the definition and orientation to big data, applications of it in service delivery systems, how to obtain results that can affect/enhance service delivery, and how to build an effective big data organization. This volume will assist readers in fitting big data analysis into their service-based organizations. It will also help readers understand how to improve the use of big data to enhance their service-oriented organizations.

Distance is dead. Time zones are not. Millions of knowledge workers coordinate daily with partners around the globe, yet nearly all overlook the myriad ways that time zones affect their productivity. In I'm Working While They're Sleeping veteran American University researchers Erran Carmel and J. Alberto Espinosa distill more than a decade of research to address time zone challenges in practical terms. The authors offer case studies, stories from global corporations, and recommendations you can immediately put to use. Discover why timeshifting is the key solution for time zone-challenged teams. Recognize why scattertime may be the work mode of the future. Learn how both Follow-the-Sun and Round-the-Clock leverage time zones, but in very different ways. Understand how to think strategically--- not just tactically--about time zones.