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"Hotel Front Office Management uses a human resources approach to
cover the unique management and operational challenges in the front
offices of today's hotels and lodging facilities. This Fifth
Edition continues its emphasis on applying theory and management
strategies, as well as providing updated material on select-service
hotel front office operation. It addresses the impact of the
recession on the hotel business and discusses the impact of social
media and guestroom technology on the hotel business and how the
Internet is the single most important travel planning and
distribution channel in hospitality. There is also new and updated
information on environmental and sustainability issues,
particularly as it relates to housekeeping topics"--
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R205
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