The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most - real outcomes for citizens - continues to be an elusive goal. And why is performance measurement so difficult? Because performance managers have not taken full advantage of the tools and knowledge available in the field of program evaluation; the worlds of performance measurement and program evaluation have much to learn from each other, but they remain largely separate for reasons of history, politics, and inertia. Improving Public Services spotlights recent advances in the theory and practice of performance measurement with potential to bridge the divide. As the text's essays, case studies, and comparative analyses demonstrate, many of the challenges to outcome-based performance measurement are similar across national and cultural boundaries. And many of these challenges are amenable to solutions drawn from program evaluation, especially program theory as captured in logic models. Key issues addressed include designing and implementing high-performance contracts, using administrative data to measure performance and evaluate program effectiveness, minimizing the unintended consequences of performance-based incentive schemes, measuring qualities of governance as well as service delivery, and fitting performance systems to different institutional settings. The authors offer insights relevant to charitable organizations, private service providers, international bodies, municipalities, states, and national governments in developed, developing, and transitional countries. As the global debate over performance management rages on, this volume points to promising directions for future research and practice at the intersection of program evaluation and outcome-based public management.

The group of high school graduates who did not enlist immediately after graduation but later join the Army has made up a significant and increasing portion of total enlistments. This report presents the results of a survey of 5,000 Army recruits designed to answer questions about why they did not immediately enlist and why they later chose to do so.

The California Department of Social Services asked RAND to study the state=B9s policy for sanctioning welfare program participants who do not comply with statutory requirements of the welfare-to-work program. Researchers found that sanctions were weak in practice and that caseworkers were reluctant to sanction clients. Making sanction swifter, stronger, and safer are possible directions for reforming sanction policy and practice.This book reports on a study of California=B9s policy for sanctioning participants who do not comply with statutory requirements of the welfare-to-work program.

Although the military's need for enlisted personnel has declined by almost one-third since the end of the cold war, the armed services are finding it difficult to meet their recruiting goals. Among ongoing changes in the civilian labor market is a strong demand for skilled labor, which has prompted an increasing number of high quality youth to pursue post-secondary education and subsequent civilian employment. Because of this competition for high quality youth, the Department of Defense may want to explore new options for attracting desirable young people into the armed forces. The military, for example, offers a myriad of options for service members to take college courses while in active service. However, the programs do not in fact generate significant increases in educational attainment during time in service. One popular program, the Montgomery GI Bill, enrolls large numbers of individuals, but the vast majority of service members use their benefits after separating from service. Thus, the military does not receive the benefits of a more educated and productive workforce, unless the individuals subsequently join a reserve component. The authors suggest the Department of Defense should consider nontraditional policy options to enhance recruitment of college-bound youth. Recruiters could target more thoroughly students on two-year college campuses, or dropouts from two- or four-year colleges. Options for obtaining some college before military service could be expanded by allowing high school seniors to first attend college, paid for by the military, and then enlist. Or the student might serve in a reserve component while in college and then enter an active component after college. Alternatively, the military could create an entirely new path for combining college and military service by encouraging enlisted veterans to attend college and then reenlist (at a higher pay grade). The most promising alternatives should be evaluated in a national experiment designed to test their effectiveness and cost-effectiveness, similar to the one that led to the creation of the Army College Fund and the Navy College Fund.

Today, American service personnel are deploying at rates not seen since the Vietnam War. Such deployments and activations have raised concerns about their effect on the local economies. The authors of this report use econometric models to analyze the impact of activations and deployments on economic conditions, as measured by changes in employment at the county level.