Clean Language Interviewing is a landmark publication that defines the field for this important practice; it is essential reading for all researchers who seek to obtain data that are faithful to the experience of the interviewee. Clean language interviewing aims to improve the ability of academic and applied researchers to minimise the introduction of the interviewer's own assumptions, to avoid 'leading' questions and instead to ask 'clean' questions. Heather Cairns-Lee, James Lawley and Paul Tosey present a state-of-the-art review of the principles and practice of clean language interviewing to make this rigorous and innovative method accessible. Using real application examples, a global group of contributors analyse the use of clean language interviewing in multiple settings including business, education, and healthcare.

What do you do as a therapist, teacher, doctor or manager when your client, student, patient or colleague says "It's like I'm hitting my head against a brick wall," "I've got a knot in my stomach" or "I'm looking for the right path to take"? Metaphors in Mind describes how to give individuals an opportunity to discover how their symbolic perceptions are organised, what needs to happen for these to change, and how they can develop as a result. Based on David Grove's pioneering therapeutic approach and use of Clean Language, Symbolic Modelling is an emergent, systemic and iterative way of facilitating the psychotherapeutic process. This comprehensive book covers the theory of metaphor, self-organising systems, symbolic modelling, the practice of Clean Language, the five-stage therapeutic process, and includes three client transcripts.