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Sharing lessons learned and barriers overcome, this book will spur
you towards new ways of serving your patrons during unprecedented
times.When the pandemic suddenly forced many public libraries to
close their doors or limit patron access, library staff redoubled
their efforts to serve their communities in every way possible.
Demonstrating their resilience by quickly pivoting to new modes of
service, public libraries are continuing to offer innovative yet
practical ways to connect patrons to the information and services
they need and enjoy. Offering real-life examples of what it means
to be a 24/7 library, this collection from the Public Library
Association (PLA) and ALA Editions shares how several libraries
transitioned to virtual and socially-distanced services. No matter
your library's current situation or outlook for the future, you'll
be inspired to adapt their ideas to suit the needs of your own
organization. Among the initiatives and topics explored are
homebound delivery; citizen science programs; virtual reference
advice; services to small businesses; remote readers' advisory and
book chats; early literacy storytimes; health services outreach;
tech guidance for patrons; wifi hotspot lending; and tips for
social media and marketing.
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