This guide covers the basics of purchasing and managing telephone equipment and services, presented in easy-to-understand terms. It focuses on the functional and practical side of telephony, how businesses can best use telephone systems to help their companies operate successfully, and helps new telecommunications managers understand the basics of the business.

Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does