Contents:
Part One: Managers in the Frontline 1. Days in the Life Managers' Diaries 2. Mental Health Service Users as Managers 3. Involving Service Users in Management: Citizenship, Access and Support 4. Consultation: Plan of Action or Management Exercise? 5. Reflections on Team and Management Consultation 6. Working With and Being Managed by the Larger Organisation 7. Managing Unpaid Workers 8. Whistleblowing: Public Concern at Work 9. Managing Loss in Care Homes 10. Managers Talk 11. What Do We Want form Social Care Managers? Aspirations and Realities 12. Messages for Mangers: The Dilemmas of Means-Testing Part Two: Managing to Care 13. The Quest for Quality: Reflecting on the Modernising Agenda 14. Participatory Management in a Public Child Welfare Agency: A Key to Effective Change 15. Remember My Messages: The Experiences and Views of 2000 Children in Public Care in the UK 16. Child Poverty, Opportunities and Quality of Life 17. Community Care and Independence: Self-Sufficiency or Empowerment 18. Virtues and Values 19. We Mustn't Judge People But': Staff Dilemmas in Dealing with Racial Harassment Amongst Hospice Service Users 20. The Contribution of Research Findings to Practice Change 21. Towards Ecological Understanding of Occupational Stress Part Three: Managing in Changing Contexts 22. The Last Years of the Workhouse, 1930-1965 23. Doing the Right Thing? Managerialism and Social Welfare 24. Whither Welfare Professionalism? 25. Professionals as Managers Across the Public Sector 26. Supervising Professional Work under New Public Management: Evidence from an 'Invisible Trade' 27. In Pursuit of Inter-Agency Collaboration in the Public Sector: What is the Contribution of Theory and Research? 28. The Environment of Collaborative Care 29. Contributing as a Manager 30. Identifying and Implementing Pathways for Organizational Change - Using the Framework for the Assessment of Children in Need and their Families as a Case Example 31. Social Work Management - A Systems Case Study Part Four: Managing for a Learning and Developing Organisation 32. Extract from 'Handling the Wicked Issues' 33. Managing Social Anxieties in Public Sector Organisations 34. The Managers' Job: Folklore and Fact 35. The Role of Leadership in the Modernization and Improvement of Public Services 36. The Supervision Partnership: A Whole Greater than the Sum of its Parts 37. Child Protection and the Media: Lessons for the Last Three Decades 38 An Evaluation of the Use of Information Technology in Child Care Services and its Implications for the Education and Training of Social Workers 39. Becoming a Learning Organisation: A Social Work Example

This reader provides a diverse selection of accounts of interpersonal communication and relationships in the context of health and social care. Most of the contributions are personal narratives by people using or working in care services; the majority are contemporary and many have been written especially for this anthology. The book also includes other kinds of accounts, including attempts to encapsulate in fictional, poetic and visual form something of the nature of encounters in the context of care. There are sections on changing relationships, the way things happen, the physical context of care, difficult encounters, and working together, as well as cross-cutting themes such as power and diversity.
Relating Experience is an essential resource for students of social work, nursing, health and social policy, and for all involved in health and social care services, whether as professionals, carers or service users.

This reader provides a diverse selection of accounts of interpersonal communication and relationships in the context of health and social care. Most of the contributions are personal narratives by people using or working in care services; the majority are contemporary and many have been written especially for this anthology. The book also includes other kinds of accounts, including attempts to encapsulate in fictional, poetic and visual form something of the nature of encounters in the context of care. There are sections on changing relationships, the way things happen, the physical context of care, difficult encounters, and working together, as well as cross-cutting themes such as power and diversity.
Relating Experience is an essential resource for students of social work, nursing, health and social policy, and for all involved in health and social care services, whether as professionals, carers or service users.

This Reader includes material relevant to everyone involved in developing new relationships in health and social care. Alongside articles on social care as traditionally conceived, it offers articles from a wide variety of settings, including those in health and education. It brings together classic management texts and material with a management focus, providing a stimulating range of perspectives on the manager's role. In the management of something as complex as care, this must involve:
* listening to service users
* maintaining professional values
* enabling participation
* facilitating learning.
The Managing Care Reader reflects these imperatives as it focuses in on the experience of being in the front line. In four parts, it looks at how managers experience what they do, their managerial responsibilities, the key professional issues, and the importance of the organisational environment. It offers a rich resource for all those undertaking management courses or moving into frontline management roles in the new world of social care.

Managing Care in Practice helps managers to identify the knowledge and build the skills for managing people and other resources required for effective care provision. It addresses the practical dilemmas of managing in care settings by developing the model of practice-led management across a range of common activities. It provides ideas and models of what can work in practice from relevant theories, practice examples and the lived experience of social care managers. Including contributions from leading academics, researchers, managers and practitioners, the text is informed by consultations with service users and managers.

This core text demonstrates that the diverse and complex environments of management in social care require responsive and active engagement by the manager who wishes to maximise the constraints for everyday practice.

Social work practice in the twenty-first century is continually changing. Contemporary practitioners work in complex areas and have to do so quickly and competently. This text helps qualified social workers, as well as those about to qualify, to build on their initial studies in order to develop professionally.

The volume considers not just what you need to know to practice, but how you develop in criticality and capability – in particular, how you can respond effectively in times of uncertainty and change to become more effective. It examines new roles, identities and contexts, including some international perspectives and the impact of globalisation. Each chapter discusses the contexts of practice (such as law, policies and theories); the contributions made both by those who practice social work and those who use its services; and the capabilities and skills that social workers need to develop in order to deal with complexity in social work.

Making use of The Open University’s expertise in providing cutting edge but accessible course materials and its distinct approach to social work practice, this textbook includes underpinning knowledge, practical applications and critical reflexivity. It includes questions for further reflection and application , plentiful examples and suggestions for further reading.

Aimed at the newly qualified practitioner and the developing professional, Professional Development in Social Work is written by a team of authors with extensive practice and teaching experience. It will be particularly useful to students undertaking post-qualifying training or in the final year of their qualifying studies.

Table of Contents

Part 1: Complex contexts 1. Effective multi-agency work in children’s services, Wendy Rose 2. Policy swings and roundabouts: social work in shifting social and economic contexts, Ian Buchanan 3. Criticality and reflexivity: best practice in uncertain environments, Barry Cooper 4. Reflections on values and ethics in social work practice, Mick McCormick and Sandy Fraser 5. A social worker 'in work and outside work': the benefits and dilemmas of registration, Fran Wiles 6. Diverse service users and diverse workers: the impact of globalization, Alun Morgan 7. Professional identity and international social work: the view from afar, Sandy Fraser Part 2: Complex roles, responsibilities and relationships 8. The use of self and relationship: swimming against the tide? Janet Seden 9. Refugees and asylum seekers: the social work role, Monica Dowling and Parissa Sextone 10. Youth justice: children in trouble or children in need? Barry Cooper and Richard Hester 11. Children with disabilities: international perspectives for developing practice, Monica Dowling 12. The changing role of social workers in developing contexts for mental health professionals, Sarah Matthews 13. With respect to old age, Caroline Holland 14. The well-being of people with learning disabilities, Sue Dumbleton 15. Policies and practice with ‘vulnerable’ adults, Mick McCormick 16. Untangling the web of service user involvement in social services work, Mo McPhail 17. Person-centred approaches to social work with older people: aspirations and contradictions, Sandy Sieminski 18. People who use services: finding a voice through ICT, Alun Morgan 19. Child and family focused work in children’s services, Jane Aldgate Part 3: Complex challenges in the workplace 20. Learning in practice: some reflections on the student's journey, Roger Davis, Jean Gordon and Gill Walker 21. Technology-enhanced learning for social work education and practice, Ingrid Nix 22. An innovative approach to the study and practice of social work values, Sandy Fraser 23. Reflections on writing in social work education and practice, Lucy Rai 24. Caring for yourself, being managed and professional development, Janet Seden and Mick McCormick 25. Careering through social work: metaphors of continuing professional development, Barry Cooper 26. Continuing professional development: enhancing high quality practice, James Blewett

*In what ways is counselling relevant to contemporary social work? *How do counselling skills integrate with social work roles and responsibilities?This book examines these skills and their applicability, drawing from social work and counselling theories and methods using clear, practical examples. Skills are discussed with reference to social work knowledge and values illustrating how, when used competently, contextually and sensitively they can appropriately underpin good social work practice. Questions and activities for self development are linked to the practices discussed.This new edition of Counselling Skills in Social Work Practice has been thoroughly revised to reflect the National Occupational Standards for social work which identify the importance of communication skills and a developmental understanding of people in their social contexts. The chapters are linked to the six key roles for social work practice. This book builds on the strengths of the first edition, as well as addressing the challenges of practice in relevant legislative and policy contexts. The book includes: *Evidence of how the competencies which underpin counselling practice are directly transferable to effective social work practice *Practical advice on communication skills *Examples of how to build effective working relationships; a whole chapter is now devoted to the specific skills required for working within inter-agency and multi-disciplinary teamsThis book is key reading on the subject of ethical and effective social work for those teaching, studying or practising in the field.

Written as part of a training pack for practitioners working in child care and child protection, and bringing together leading figures from a range of disciplines, this important text shows how the latest child development theories can be applied to professionals' working practice. Considering theories of development throughout the lifespan from the early years through to adolescence, and transitions to adulthood, this resource is essential reading for a range of professionals including social workers, teachers, and health and mental health professionals. The authors build up an integrated picture of the developing world of the child, looking at genetic and biological influences alongside individual psychological, interpersonal, familial, educational and wider community domains. The final part of the book looks specifically at issues for practice, including chapters on communicating with children exercising professional judgment, and planning, interventions and outcomes in child care.

Examining the assessment of need in children's services this book addresses the full spectrum of practice, policy and research developments in the field. The contributors include leading academics, policy makers and senior practitioners who generate a broad-based holistic approach to the assessment of children in need. They show how needs assessment in children's services can be used to tackle problems such as low achievement, mental ill-health and social exclusion at both individual and strategic levels. Approaches to the Assessment of Need in Children's Services will enable service managers and practitioners to respond effectively to the increasing pressure to monitor outcomes and effectiveness in child care work, and to improve and coordinate children's welfare service provision at individual and community levels and provides an indispensable overview and analysis for anyone working or studying in child welfare and social care.