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What Difficult Talk Are You Avoiding? What is the cost to your
business and your sanity? It's possible there are some who take
delight in confrontation, but the fact is that most of us rank
unpleasant workplace discussion a few rungs below shark attack on
the universal ladder of enjoyment. Unfortunately, difficult talks
are a fact of business life. And here's another fact: they don't
always go smoothly or even as planned. People are emotional beings
and sometimes they just don't want to "hear it." The good news is
that there are basic strategies that can help make confrontations,
verbal skirmishes and angry exchanges far more manageable. Public
relations professionals, for whom this book is dedicated, are some
of the most extroverted people in the world. Ironically, they are
also some of the most non-confrontational people on earth. Before
PR pros can be the masters of tough talks at home or professional
life, they need to develop the habit of having them. No one is born
with this ability, it must be learned along life's journey. This
fun-to-read book is packed with sound principles and proven tools
to help guide PR pros with those tough talks they need to have with
clients, colleagues and employees. You'll learn the power of
framing and how omitting extraneous details can make bad news
easier to swallow. And it will demonstrate how confronting
difficulty head-on - thoughtfully and sympathetically but without
ego or emotion - can earn you the respect and admiration not only
of the other person in the room, but of everyone else in the
office. Cohen adeptly leads readers toward a practical resolution
of a dilemma we constantly face, both in our professional and
personal lives. It would not be a stretch to imagine this book's
title as "Tough Love on Difficult Talks." This book is for
executives, managers and human resources professionals in public
relations -- or, any industry where dealing with difficult
conversations is part of the job. From firing an employee, pointing
out offensive behavior, or confronting a difficult client, this
book has the anwers. Includes: -- 116-pages of techniques and tools
to help you tackle the most difficult business discussions with
more finesse and less stress -- Easy-to-read and accessible, with
anecdotes and case studies that illustrate a common problem and a
tried-and-true solution -- Includes Difficult Talks self-assessment
and step-by-step process for conquering your avoidance gremlin --
With special code at the back of book giving you access to great
bonus material
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