In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization s competitiveness and profitability.
The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches.

Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory.

Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization's competitiveness and profitability. The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches. Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory. Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies' problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.

Simulation Methods for Reliability and Availability of Complex Systems discusses the use of computer simulation-based techniques and algorithms to determine reliability and availability (R and A) levels in complex systems. The book: shares theoretical or applied models and decision support systems that make use of simulation to estimate and to improve system R and A levels, forecasts emerging technologies and trends in the use of computer simulation for R and A and proposes hybrid approaches to the development of efficient methodologies designed to solve R and A-related problems in real-life systems. Dealing with practical issues, Simulation Methods for Reliability and Availability of Complex Systems is designed to support managers and system engineers in the improvement of R and A, as well as providing a thorough exploration of the techniques and algorithms available for researchers, and for advanced undergraduate and postgraduate students.

Simulation Methods for Reliability and Availability of Complex Systems discusses the use of computer simulation-based techniques and algorithms to determine reliability and availability (R and A) levels in complex systems. The book: shares theoretical or applied models and decision support systems that make use of simulation to estimate and to improve system R and A levels, forecasts emerging technologies and trends in the use of computer simulation for R and A and proposes hybrid approaches to the development of efficient methodologies designed to solve R and A-related problems in real-life systems.

Dealing with practical issues, Simulation Methods for Reliability and Availability of Complex Systems is designed to support managers and system engineers in the improvement of R and A, as well as providing a thorough exploration of the techniques and algorithms available for researchers, and for advanced undergraduate and postgraduate students.

Sustainable Transportation and Smart Logistics: Decision-Making Models and Solutions provides deterministic and probabilistic models for transportation logistics problem-solving and decision-making. The book presents an overview of the intersections between sustainability, transportation, and logistics, and delves into the current problems associated with the implementation of sustainable transportation and smart logistics in urban settings. It also offers models for addressing complex structural problems and procedures for estimating transportation externalities such as environmental and social impacts, both in industrial and government arenas, as well as decision-making models from operational, tactical, and strategic management perspectives. Sustainable Transportation and Smart Logistics also covers best practices for practical corporate policy implementation, making it a comprehensive and vital resource for researchers, graduate students, practitioners, and policy makers in transportation, logistics, urban planning, economics, engineering, and environmental science.

In a global, highly competitive environment, organizations face increasing economic pressure and customer demands for more complex products and services. Hybrid algorithms have the potential to play an important role in helping organizations achieve cost reduction and increased product development. Hybrid Algorithms for Service, Computing and Manufacturing Systems: Routing and Scheduling Solutions explores research developments and applications from an interdisciplinary perspective that combines approaches from operations research, computer science, artificial intelligence, and applied computational mathematics. Contributions cover a range of hybrid algorithm theory and practice as it relates to routing, scheduling, and real-life applications.

Technology has made it possible to conduct research and form research groups that are not limited by geographic location. The field of Collaborative and Distributed E-Research (CDER) studies this phenomenon, specifically focusing on the use of the Internet and Information Technology (IT) to develop international and distributed scientific research. Collaborative and Distributed E-Research: Innovations in Technologies, Strategies and Applications offers insight into practical and methodological issues related to collaborative e-research and furthers our understanding of current and future trends in online research and the types of technologies involved. This book provides a useful foundation for academics and professionals involved in Collaborative and Distributed E-Research, collaborative software development, and computer-supported collaborative work.