Scholars of distributive politics often emphasize partisanship and clientelism. However, as Jennifer Bussell demonstrates in Clients and Constituents, legislators in "patronage democracies" also provide substantial constituency service: non-contingent, direct assistance to individual citizens. Bussell shows how the uneven character of access to services at the local level-often due to biased allocation on the part of local intermediaries-generates demand for help from higher-level officials. The nature of these appeals in turn provides incentives for politicians to help their constituents obtain public benefits. Drawing on a new cross-national dataset and extensive evidence from India-including sustained qualitative shadowing of politicians, novel elite and citizen surveys, and an experimental audit study with a near census of Indian state and national legislators-this book provides a theoretical and empirical examination of political responsiveness in developing countries. It highlights the potential for an under-appreciated form of democratic accountability, one that is however rooted in the character of patronage-based politics.

Why do some governments improve public services more effectively than others? Through the investigation of a new era of administrative reform, in which digital technologies may be used to facilitate citizens' access to the state, Jennifer Bussell's analysis provides unanticipated insights into this fundamental question. In contrast to factors such as economic development or electoral competition, this study highlights the importance of access to rents, which can dramatically shape the opportunities and threats of reform to political elites. Drawing on a sub-national analysis of twenty Indian states, a field experiment, statistical modeling, case studies, interviews of citizens, bureaucrats and politicians, and comparative data from South Africa and Brazil, Bussell shows that the extent to which politicians rely on income from petty and grand corruption is closely linked to variation in the timing, management and comprehensiveness of reforms.

Scholars of distributive politics often emphasize partisanship and clientelism. However, as Jennifer Bussell demonstrates in Clients and Constituents, legislators in "patronage democracies" also provide substantial constituency service: non-contingent, direct assistance to individual citizens. Bussell shows how the uneven character of access to services at the local level-often due to biased allocation on the part of local intermediaries-generates demand for help from higher-level officials. The nature of these appeals in turn provides incentives for politicians to help their constituents obtain public benefits. Drawing on a new cross-national dataset and extensive evidence from India-including sustained qualitative shadowing of politicians, novel elite and citizen surveys, and an experimental audit study with a near census of Indian state and national legislators-this book provides a theoretical and empirical examination of political responsiveness in developing countries. It highlights the potential for an under-appreciated form of democratic accountability, one that is however rooted in the character of patronage-based politics.

Why do some governments improve public services more effectively than others? Through the investigation of a new era of administrative reform, in which digital technologies may be used to facilitate citizens' access to the state, Jennifer Bussell's analysis provides unanticipated insights into this fundamental question. In contrast to factors such as economic development or electoral competition, this study highlights the importance of access to rents, which can dramatically shape the opportunities and threats of reform to political elites. Drawing on a sub-national analysis of twenty Indian states, a field experiment, statistical modeling, case studies, interviews of citizens, bureaucrats and politicians, and comparative data from South Africa and Brazil, Bussell shows that the extent to which politicians rely on income from petty and grand corruption is closely linked to variation in the timing, management and comprehensiveness of reforms.