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It is hard to overstate the importance of the leader-member
exchange relationship. Employees who share a high-quality
relationship with their leader are more likely to earn a higher
salary, climb the ranks more quickly, and report higher life
satisfaction levels than their peers who have a less copasetic
leader-member relationship. While Leader-Member Exchange Theory
(LMX) research addresses the impact that the leader-member
relationship has on the individual employee experience, much of
this scholarship overlooks or obscures the vital role that
communication plays in the development and maintenance of workgroup
relationships. Much of extant literature also glosses over the role
that communication plays in workgroup collaboration. Using a
communicative lens, this text illustrates the complex theoretical
underpinnings of LMX theory, such as the importance of social
interaction and relationship building and maintenance necessary to
achieve organizational goals. We explore how an employee's
relationship with their leader also shapes their peer relationships
and their overall standing within their workgroup. Further, the
text examines the potential dark side of LMX theory, such as the
tendency towards demographic and trait and state similarity.
Employing a communicative perspective emphasizes the extent of
position and personal power both leaders and members have in
engineering the quality of the relationship they desire.
Integrating and applying once disparate lines of academic
literature, this book offers employees, students, and
teacher-scholars pragmatic yet research-based insights into
developing and maintaining successful, healthy workplace
relationships.
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