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First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.
This study examines how the shared cultural values of employees in
a Polish firm influence management attempts top transform
organizational practices in a newly privatized factory. By
introducing a foreign management approach, Total Quality Management
(TQM), the management of this factory presents a potential conflict
of values between the employees and the management philosophy.
Tracing the historical and contemporary impact of traditional,
political and religious influences in Poland and utilizing
ethnographic techniques of observation, interviews, and secondary
source data, the author identifies four patterns of shared
mindsets. These mindsets, insecurity and instability, distrust,
reluctance to assume responsibility and a struggle between
individualism and collectivism generate resistance to the
successful implementation of TQM in this factory.
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