|
Showing 1 - 2 of
2 matches in All Departments
A disruption in your call center operation can conceivably cost you
hundreds of thousands of dollars. And multiple disruptions can cost
in the millions. Call Center Continuity Planning shows you how to
plan for - and avoid - service interruptions through disasters
large and small. This book will show you how to deal with
everything from power outages to major hurricanes. Should you use
external Call Volume Management (CVM) solutions such as
pre-established procedures for disaster call routing? Or, should
you use internal solutions such as planning for a company cold
site, virtual call center, or use of the excess capacity of your
other call center during emergency? What about managing call
volumes to cope with non-emergency seasonal or time of day peaks?
Can you use your call centers minimum daily overflow of calls as a
benefit rather than a problem? What is involved in contracting to
outsource call handling to another call center in terms of
effectiveness, expertise, technology, and human resources - and
what advanced call processing techniques are available? Call Center
Continuity Planning answers all these questions and more. It also
provides detailed information on the concept of CVM, that treats
the volume of calls as a fluid, that can be channeled from one
place to another via computer-managed switching. Your Call Volume
Management system acts like a series of aqueducts to manage the
floodwaters of incoming calls before your call-takers are swept
away.
Think Like An Inventor Have you ever wanted to solve a problem and
develop a patentable invention? Perhaps you had the urge to invent,
but did not know how to do it. I have been asked in the past how I
came up with my inventions. At first I had no idea how I got the
ideas for inventing, but over the years I examined how I came up
with new ideas. Then I decided to teach my method to some people
who were not inventors. It worked. They, too, created new
inventions. The "Think Like An Inventor" Webinar is designed to
teach you how to come up with new invention ideas. I believe that,
with training, most people can be inventive. This workbook takes
you step by step through the invention process. If you would like
to say someday, "I invented that," then spend some time with me (or
this book) and find out how to Invent Almost Anything Start to
Think Like An Inventor.
|
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.