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Get a practical introduction to Microsoft Dynamics CRM--now
updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a
value-packed customer-relationship management (CRM) solution for
small- and mid-market businesses. The latest version adds workflow
management capabilities, and can be delivered as an on-demand
service through Microsoft Office Live. With topics that include
developing new functionality, designing implementations, and
integrating Microsoft CRM with other business
applications--including Microsoft Office Outlook, Microsoft Office
InfoPath, and Microsoft SharePoint Products and Technologies--this
is one of the only books written for both developers and those who
implement business solutions. Authored by experienced
practitioners, this book provides case studies, integration and
performance guidelines, and toolsets--the information you need to
help you create successful CRM solutions. This book also explains
how to maintain Microsoft Dynamics CRM 4.0, making it of interest
to IT professionals who support Microsoft Dynamics CRM 4.0 users.
And power users will learn how to customize individual Microsoft
Dynamics CRM 4.0 experiences. This book includes sample data and
code samples on the Web.
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