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Ideal for public, school, and academic libraries looking to freshen
up their reference collection, as well as for LIS students and
instructors conducting research, this resource collects the cream
of the crop sources of general reference and library science
information. Encompassing internet resources, digital image
collections, and print resources, it includes the full section on
LIS Resources from the Guide to Reference database, which was voted
a #1 Best Professional Resource Database by Library Journal
readers. Organized by topic and thoroughly indexed, this guide
makes it a snap to find the right sources. It offers an appealing
introduction to reference work and resources for LIS students and
also serves as an affordable course book to complement online Guide
to Reference access.
This volume examining key factors related to successful reference
service practices provides librarians with an important and
significantly different perspective on the reference process.
Author Jo Bell Whitlatch describes the major factors that need to
be considered to obtain a comprehensive view of the reference
process in academic libraries, arguing that the understanding of
the reference process can be enhanced by borrowing from current
research in other disciplines that place an increasing emphasis on
service organizations rather than on manufacturing organizations.
The book identifies major studies and theories related to how
people who are served participate in organizations. Further,
Whitlatch discusses how such studies can contribute to an
understanding of the academic reference librarian's role. In
addition, the study that constitutes a central part of The Role of
the Academic Reference Librarian reports on the results of testing
parts of a model of the reference process. The material presented
here is drawn from four principal sources: the literature on
reference service; broader literature on service organizations from
the disciplines of business, psychology, and sociology; the
author's professional experience; and a detailed study of reference
encounters in five academic libraries that assesses reference
service effectiveness by focusing on the librarian's perception of
the quality of service, the library users' perception of the
quality of service, and whether or not the information sought was
located. Included are tables and figures that graphically enhance
the text. For academic librarians and library researchers, the
volume will serve as a guide to designing studies of reference
services that will add to the present understanding of the subject.
Graduate students in library and information science will find this
handbook indispensable for the successful practice of reference
services.
Reference and user services librarians need to be in charge of
their own careers. And when it comes to their own professional
development, that means being proactive. This resource will enable
professionals at every stage of their careers to honestly assess
their skills and knowledge. Utilizing the RUSA (Reference and User
Services Association) Professional Competencies as a framework for
reflecting on strengths as well as gaps in expertise, it guides
readers through developing strategies to enhance their professional
standing and potential, thereby leading to a more satisfying
career. In this book former RUSA president Whitlatch, who chaired
the initial committee establishing the Competencies, teams up with
expert trainer Woodard to introduce the seven categories of the
RUSA Professional Competencies, explaining the ways in which each
is important to both practitioner and institution; demonstrate how
to create a personal development plan that focuses on development
priorities; discuss the Association for Talent Development (ATD)
Competency Development Model and other action plans; offer guidance
for setting goals and measuring progress; share information on a
variety of development activities that readers can undertake to
maintain and enhance professional competencies, including formal
training opportunities, on-the-job experiences, and self-directed
initiatives; and provide recommended self-evaluation techniques
such as writing up notes from group discussions, exercises, short
verbal and written reports, crafting presentations on a topic, and
sharing concrete examples of how skills were applied in the
workplace. This book not only authoritatively tells practitioners,
managers, students and educators what is expected of reference and
user services librarians, but also points the way towards achieving
those competencies.
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