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Social Security Administration Electronic Service Provision
examines the Social Security Administration's (SSA's) proposed
e-government strategy and provides advice on how the SSA can best
deliver services to its constituencies in the future. The
assessment by the Committee on the Social Security Administration's
E-Government Strategy and Planning for the Future was based on (1)
its examination of the SSA's current e-government strategy,
including technological assumptions, performance measures and
targets, planned operational capabilities, strategic requirements,
and future goals; (2) its consideration of strategies, assumptions,
and technical and operational requirements in comparable public-
and private-sector institutions; and (3) its consideration of the
larger organizational, societal, and technological context in which
the SSA operates. Table of Contents Front Matter Summary 1
Background and Current Context 2 Lessons from Electronic Services
in Financial Institutions 3 The Social Security Administration's
Information Technology - Present and Future 4 Toward Organizational
Transformation for Electronic Service Delivery Appendix A Committee
and Staff Biographies Appendix B Panelists and Briefers at Open
Committee Meetings Appendix C Social Security Administration Major
Office Missions Appendix D Overview of Selected Legislation
Pertaining to E-Government Appendix E A Short History of
E-Government
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