Deep in the ocean lives a fish whose wishes come true! He wishes for all sorts of crazy things - a castle, a car, and even fine clothes to wear. But he is a rather foolish fish and one day he wishes to be just like all the other fish . . . perhaps this will be the one wish he wishes he never wished! The rhythmical text is great to read aloud and Korky Paul's illustrations take to you to a crazy underwater world. With its neat punch line, this is a book that children will just love to hear (and join in with) over and over again.

In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.

Our Musicals, Ourselves is the first full-scale social history of the American musical theater from the imported Gilbert and Sullivan comic operas of the late nineteenth century to such recent musicals as The Producers and Urinetown. While many aficionados of the Broadway musical associate it with wonderful, diversionary shows like The Music Man or My Fair Lady, John Bush Jones instead selects musicals for their social relevance and the extent to which they engage, directly or metaphorically, contemporary politics and culture.
Organized chronologically, with some liberties taken to keep together similarly themed musicals, Jones examines dozens of Broadway shows from the beginning of the twentieth century to the present that demonstrate numerous links between what played on Broadway and what played on newspapers' front pages across our nation. He reviews the productions, lyrics, staging, and casts from the lesser-known early musicals (the "gunboat" musicals of the Teddy Roosevelt era and the "Cinderella shows" and "leisure time musicals" of the 1920s) and continues his analysis with better-known shows including Showboat, Porgy and Bess, Oklahoma, South Pacific, West Side Story, Cabaret, Hair, Company, A Chorus Line, and many others.
While most examinations of the American musical focus on specific shows or emphasize the development of the musical as an art form, Jones's book uses musicals as a way of illuminating broader social and cultural themes of the times. With six appendixes detailing the long-running diversionary musicals and a foreword by Sheldon Harnick, the lyricist of Fiddler on the Roof, Jones's comprehensive social history will appeal to both students and fans of Broadway.

Giving A General View Of The Manners, Customs, Dispositions, Etc. Of The Inhabitants Of Ireland.

The purpose of this book is to help parents keep their children safe. The information is meant to be easy to read and follow. It is important to keep information and instructions simple for young children. In this book you will find: home safety tips for children, playground safety, how to reduce the risk of your child being a victim, how to keep children safe while online, list of online slang terms, Child Identification/DNA Kit, Online Code-of-Conduct Contract, Driving Contract (for teens), Home Rules Contract (School Rules Contract) and finally a wealth of resources on the Internet that can help every parent protect their children. This may be the most important book parents will ever buy for their family. Online predators have strong social networks to help one another lure your child away from you. This book will teach parents what these predators are willing to do to get their children.

Giving A General View Of The Manners, Customs, Dispositions, Etc. Of The Inhabitants Of Ireland.

The purpose of this book is to help parents protect their children. Every day children are kidnapped and molested and some never make it home alive. In this book you will find: every day child safety tips, how to reduce the risk of your child being a victim, how to keep children safe while online, list of online slang terms, Child Identification/DNA Kit, Online Code-of-Conduct Contract, Driving Contract (for teens), Home Rules Contract (School Rules Contract) and finally a wealth of resources on the Internet that can help every parent protect their children. This may be the most important book parents will ever buy for their family. Online predators have strong social networks to help one another lure your child away from you. This book will teach parents what these predators are willing to do to get their children.

Tin Pan Alley, once New York City's songwriting and recording mecca, issued more than a thousand songs about the American South in the first half of the twentieth century. In Reinventing Dixie, John Bush Jones explores the broad impact of these songs in creating and disseminating the imaginary view of the South as a land of southern belles, gallant gentlemen, and racial harmony. In profiles of Tin Pan Alley's lyricists and composers, Jones explains how a group of undereducated and untraveled writers-the vast majority of whom were urban northerners or European immigrants- constructed the specific and detailed images of the South used in their song lyrics. In the process of evaluating the origins of Tin Pan Alley's songbook, Jones analyzes these songwriters' attitudes about North-South reconciliation, ideals of honor and hospitality, and the recurring theme of the yearning for home. Though a few of the songs employed parody or satire to undercut the vision of a peaceful, romantic South, the majority ignored the realities of racism and poverty in the region. By the end of Tin Pan Alley's era of cultural prominence in the mid-twentieth century, Jones contends that the work of its writers had cemented the "moonlight and magnolias" myth in the minds of millions of Americans. Reinventing Dixie sheds light on the role of songwriters in forming an idyllic vision of the South that continues to influence the American imagination.