This book constitutes papers from the workshops held at the 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, which took place in Trondheim, Norway, in September 2019. The 11 full papers and 4 short papers presented in this volume were carefully reviewed and selected from 33 submissions to the following workshops: DTIS: Digital Transformation for an Inclusive Society TPSIE: Trust and Privacy Aspects of Smart Information Environments 3(IT): Innovative Teaching of Introductory Topics in Information Technology CROPS: CROwd-Powered e-Services

This book covers the whole spectrum of modeling goals to achieve optimal quality in the process model developed. It focuses on how to balance quality considerations across all semiotic levels when models are used for different purposes, and is based on SEQUAL, a framework for understanding the quality of models and modeling languages, which can take into account all main aspects relating to the quality of models. Chapter 1 focuses on the theoretical foundations, introducing readers to the topics of business processes and business process modeling, as well as the most important concept underlying the modeling of business processes. In turn, Chapter 2 addresses the quality of models in general and business process models in particular. Chapter 3 contains a specialization of SEQUAL for quality of business process models. In Chapter 4, examples of the practical uses of business process models are provided, together with the results of detailed case studies on how to achieve and maintain quality in business process models. Chapter 5 presents a process modeling value framework that demonstrates how to achieve more long-term and higher return on investment with regard to (business) process and enterprise models. Lastly, Chapter 6 reviews the main points of the book and discusses the potential for business process modeling in the future through its combination with other types of modeling. The book has two intended audiences. It is primarily intended for computer science, software engineering and information system students at the postgraduate level who want to know more about business process modeling and the quality of models in preparation for professional practice. The second audience consists of professionals with extensive experience in and responsibilities related to the development and evolution of process-oriented information systems and information systems methodologies in general, who need to formalize and structure their practical experience or update their knowledge as a way to improve their professional activity. The book also includes a number of real-world case studies that make it easier to grasp the main theoretical concepts, helping readers apply the approaches described.

This book constitutes the thoroughly refereed proceedings of five international workshops held in Ljubljana, Slovenia, in conjunction with the 28th International Conference on Advanced Information Systems Engineering, CAiSE 2016, in June 2016. The 16 full and 9 short papers were carefully selected from 51 submissions. The associated workshops were the Third International Workshop on Advances in Services DEsign based on the Notion of CApabiliy (ASDENCA) co-arranged with the First International Workshop on Business Model Dynamics and Information Systems Engineering (BumDISE), the Fourth International Workshop on Cognitive Aspects of Information Systems Engineering (COGNISE), the First International Workshop on Energy-awareness and Big Data Management in Information Systems (EnBIS), the Second International Workshop on Enterprise Modeling (EM), and the Sixth International Workshop on Information Systems Security Engineering (WISSE).

In 2013, the International Conference on Advance Information Systems Engineering (CAiSE) turns 25. Initially launched in 1989, for all these years the conference has provided a broad forum for researchers working in the area of Information Systems Engineering. To reflect on the work done so far and to examine prospects for future work, the CAiSE Steering Committee decided to present a selection of seminal papers published for the conference during these years and to ask their authors, all prominent researchers in the field, to comment on their work and how it has developed over the years. The scope of the papers selected covers a broad range of topics related to modeling and designing information systems, collecting and managing requirements, and with special attention to how information systems are engineered towards their final development and deployment as software components. With this approach, the book provides not only a historical analysis on how information systems engineering evolved over the years, but also a fascinating social network analysis of the research community. Additionally, many inspiring ideas for future research and new perspectives in this area are sparked by the intriguing comments of the renowned authors.

This book contains the refereed proceedings of the 15th International Conference on Business Process Modeling, Development and Support (BPMDS 2014) and the 19th International Conference on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD 2014), held together with the 26th International Conference on Advanced Information Systems Engineering (CAiSE 2014) in Thessaloniki, Greece, in June 2014. The 20 full papers accepted for BPMDS were selected from 48 submissions and cover a wide spectrum of issues related to business process development, modeling, and support. They are grouped into topical sections on business process modeling as a human-driven process, representing the human perspective of business processes, supporting humans in business processes, variability-enabling process models, various models for various process perspectives, and BPMDS in practice. The ten full and three short papers accepted for EMMSAD were chosen from 27 submissions and focus on exploring, evaluating, and enhancing modeling methods and methodologies for the analysis and design of information systems, enterprises, and business processes. They are grouped into sections on conceptual modeling, requirements modeling, business process modeling, goal and language action modeling, enterprise and business modeling, and new approaches.

This book introduces and describes in detail the SEQUAL framework for understanding the quality of models and modeling languages, including the numerous specializations of the generic framework, and the various ways in which this can be used for different applications. Topics and features: contains case studies, chapter summaries, review questions, problems and exercises throughout the text, in addition to Appendices on terminology and abbreviations; presents a thorough introduction to the most important concepts in conceptual modeling, including the underlying philosophical outlook on the quality of models; describes the basic tasks and model types in information systems development and evolution, and the main methodologies for mixing different phases of information system development; provides an overview of the general mechanisms and perspectives used in conceptual modeling; predicts future trends in technological development, and discusses how the role of modeling can be envisaged in this landscape.

In 2013, the International Conference on Advance Information Systems Engineering (CAiSE) turns 25. Initially launched in 1989, for all these years the conference has provided a broad forum for researchers working in the area of Information Systems Engineering. To reflect on the work done so far and to examine prospects for future work, the CAiSE Steering Committee decided to present a selection of seminal papers published for the conference during these years and to ask their authors, all prominent researchers in the field, to comment on their work and how it has developed over the years.

The scope of the papers selected covers a broad range of topics related to modeling and designing information systems, collecting and managing requirements, and with special attention to how information systems are engineered towards their final development and deployment as software components.With this approach, the book provides not only a historical analysis on how information systems engineering evolved over the years, but also a fascinating social network analysis of the research community. Additionally, many inspiring ideas for future research and new perspectives in this area are sparked by the intriguing comments of the renowned authors.

This book contains the refereed proceedings of the 14th International Conference on Business Process Modeling, Development and Support (BPMDS 2013) and the 18th International Conference on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD 2013), held together with the 25th International Conference on Advanced Information Systems Engineering (CAiSE 2013) in Valencia, Spain, in June 2013. The 15 full papers, two experience reports, and three idea papers accepted for BPMDS were selected from 54 submissions and cover a wide spectrum of issues related to business process development, modeling, and support. They are grouped into sections on innovative representations for knowledge-intensive processes; business process management in practice; analysis of business process models; model-based business process analysis; flexible business process management; improvement and change patterns; and process model repositories . The 10 full and 2 short papers accepted for EMMSAD were chosen from 27 submissions and focus on exploring, evaluating, and enhancing current information modeling methods and methodologies. They are grouped in sections on advanced modelling; capturing design knowledge; method engineering; modelling process; specialized modelling; and modelling experiences.

TC8 is one of IFIP's most active committees. This book focusses on information systems support for organisations looking particularly at business process reengineering, co-operation between organisations and support for improved work flow in organisations. These are topical subjects and will appeal to both business and research communities.

There is no single approach to modelling and model-based systems development that is best for all possible situations. Therefore, a high-level overview is needed in order to evaluate the options and identify the optimal approach.

This unique textbook/reference introduces and describes in detail the SEQUAL framework for understanding the quality of models and modelling languages, including the numerous specialisations of the generic framework, and the various ways in which this can be used for different applications. Examples are provided from the application of SEQUAL in industrial and governmental settings.

Topics and features: contains case studies, chapter summaries, review questions, problems and exercises throughout the text, in addition to Appendices on terminology and abbreviations; presents a thorough introduction to the most important concepts in conceptual modelling, including the underlying philosophical outlook on the quality of models; describes the basic tasks and model types in information systems development and evolution, and the main methodologies for mixing different phases of information system development; provides an overview of the general mechanisms and perspectives used in conceptual modelling; predicts future trends in technological development, and discusses how the role of modelling can be envisaged in this landscape.

This didactic guide is essential reading for postgraduate students of computer science, software engineering and information systems wishing to learn more about conceptual modelling in their preparation for professional practice. Developers of information systems will also find the book an ideal reference to support their professional activity.

This book contains the refereed proceedings of the 12th International Conference on Business Process Modeling, Development and Support (BPMDS 2011) and the 16th International Conference on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD 2011), held together with the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011) in London, UK, in June 2011.

The 22 papers accepted for BPMDS were selected from 61 submissions and cover a wide spectrum of issues related to business processes development, modeling, and support. They are grouped into sections on BPMDS in practice, business process improvement, business process flexibility, declarative process models, variety of modeling paradigms, business process modeling and support systems development, and interoperability and mobility.

The 16 papers accepted for EMMSAD werechosen from 31 submissions and focus on exploring, evaluating, and enhancing current information modeling methods and methodologies. They are grouped in sections on workflow and process modeling extensions, requirements analysis and information systems development, requirements evolution and information systems evolution, data modeling languages and business rules, conceptual modeling practice, and enterprise architecture."

Mobility is perhaps the most important market and technological trend within information and communication technology. With the advent of new mobile infrastructures providing higher bandwidth and constant connection to the network from virtually everywhere, the way people use information resources is predicted to be radically transformed. Over the last years, a new breed of information systems, referred to as mCommerce systems or mobile information systems, has appeared to address this emerging situation. In 2000, the IFIP 8.1 WG decided to look into establishing a task group to look closer at this area, and the idea was adopted and extended by IFIP TC8 the following year. After the arrangement of several workshop, this task group has been the driving force behind the arrangement of MOBIS (IFIP TC 8 Working Conference on Mobile Information systems) held in Oslo, Norway, 15-17 September 2004. The objective of the working conference was to provide a forum for researchers and practitioners interested in planning, analysis, design, construction, modification, implementation, utilization, evaluation, and management of mobile information systems to meet, and exchange research ideas and results. Specifically, we tried to use the working conference to * Clarify differences and similarities between the development of mobile vs. more traditional information systems * Investigate organizational impact of mobile information systems * Investigate mobile commerce applications combined with the advantages of mobile communications technologies X Mobile Information Systems * Evaluate existing and newly developed approaches for analysis, design, implementation, and evolution of mobile information systems.

Mobile Information Systems II provides a collection of research on the planning, analysis, design, construction, modification, implementation, utilization, evaluation, and management of mobile information systems. The articles focus on the implications of this research in the world of commerce, and address technical issues and constraints on mobile information systems functionalities and design.

The International Federation for Information Processing (IFIP) is a non-profit umbrella organization for national societies working in the field of information processing. It was founded in 1960 under the auspices of UNESCO. It is organized into several technical committees. This book represents the proceedings of the 2006 conference of technical committee 8 (TC8), which covers the field of information systems. This conference formed part of IFIP's World Computer Congress in Chile. The occasion celebrated the 30th anniversary of IFIP TC8 by looking at the past, present and future of information systems. The proceedings reflect not only the breadth and depth of the work of TC8, but also the international nature of the group, with authors from 18 countries being represented in the 21 papers (including two invited papers) and 2 panels. All submissions were rigorously refereed by at least two reviewers and an associate editor and following the review and resubmission process nearly 50% of submissions were accepted. This paper introduces the papers and panels presented at the conference and published in this volume. It is never straightforward to classify a set of papers but we have made an attempt and this classification is also reflected in the sessions of the conference itself. The classification for the papers is as follows: the world of information systems - early pioneers; developing improved information systems; information systems in their domains of application; the discipline of information systems; issues of production; IT impacts on the organization; tools and modeling and new directions.

Enterprise Modeling has been defined as the art of externalizing enterprise knowledge, i.e., representing the core knowledge of the enterprise. Although useful in product design and systems development, for modeling and model-based approaches to have a more profound effect, a shift in modeling approaches and methodologies is necessary. Modeling should become as natural as drawing, sketching and scribbling, and should provide powerful services for capturing work-centric, work-supporting and generative knowledge, for preserving context and ensuring reuse. A solution is the application of Active Knowledge Modeling (AKM).

The AKM technology is about discovering, externalizing, expressing, representing, sharing, exploring, configuring, activating, growing and managing enterprise knowledge. An AKM solution is about exploiting the Web as a knowledge engineering medium, and developing knowledge-model-based families of platforms, model-configured workplaces and services.

This book was written by the inventors of AKM arising out of their cooperation with both scientists and industrial practitioners over a long period of time, and the authors give examples, directions, methods and services to enable new ways of working, exploiting the AKM approach to enable effective c-business, enterprise design and development, and lifecycle management. Industry managers and design engineers will become aware of the manifold possibilities of, and added values in, IT-supported distributed design processes, and researchers for collaborative design environments will find lots of stimulation and many examples for future developments.

This book compiles contributions from renowned researchers covering all aspects of conceptual modeling, on the occasion of Arne S lvberg 's 67th birthday. Friends of this pioneer in information systems modeling contribute their latest research results from such fields as data modeling, goal-oriented modeling, agent-oriented modeling, and process-oriented modeling. The book reflects the most important recent developments and application areas of conceptual modeling, and highlights trends in conceptual modeling for the next decade.

This book contains the proceedings of two well established scienti?c events held in connection with the CAiSE conferences relating to the areas of enterprise, business-processes, and information systems modeling: - The 11th International Workshop on Business Process Modeling, Devel- ment and Support (BPMDS 2010); - The 15th International Conference on Exploring Modeling Methods for S- tems Analysis and Design (EMMSAD 2010). The two events are introduced brie?y below. BPMDS 2010 BPMDS 2010wasthe 11th in a seriesof workshopsthat havesuccessfully served as a forum for raising and discussing new ideas in the area of business process development and support. The BPMDS series has produced 10 workshops from 1998 to 2009. Eight of these workshops, including the last seven (BPMDS 2003-BPMDS 2009) were held in conjunction with CAiSE conferences. The BPMDS workshops focus on topics relating to IT support for business processes, which addresses key issues that are relevant to the continuous development of information systems theory. The continued interest in these topics within the industrial and academic IS communities is re?ected by the success of the last BPMDS workshops and the emergence of new conferences devoted to this theme. Previous BPMDS workshops focused on the di?erent phases in the business processlife-cycleaswellasthedriversthatmotivateandinitiatebusinessprocess design and evolution.

This book contain the proceedings of two long-running workshops held in c- nection to the CAiSE conferences relating to the areas of enterprise, busine- process, and information systems modeling th - The 10 International Workshop on Business Process Modeling, Devel- ment and Support (BPMDS 2009) th - The 14 International Conference on Exploring Modeling Methods for S- tems Analysis and Design (EMMSAD 2009) BPMDS 2009 BPMDS2009wasthetenthinaseriesofworkshopsthathavesuccessfullyserved as a forum for raising and discussing new ideas in the area of business process development and support. The topics addressed by the BPMDS workshops are focused on IT support forbusinessprocesses.Thisisoneofthekeystonesofinformationsystemstheory. Westronglybelievethatanymajorconferenceintheareaofinformationsystems needs to addresssuchtopics independently ofthe currentfashion.The continued interest in these topics on behalf of the IS community is re?ected by the success of the last BPMDS workshops and the recent emergence of new conferences devoted to the theme. During the previous BPMDS workshops, various issues were discussed that could be related to di?erent but isolated phases in the life cycle of a business process. Inthepreviouseditionwearrivedto afocus ontheinteractionsbetween several phases of the business process life cycle.

Enterprise Modeling has been defined as the art of externalizing enterprise knowledge, i.e., representing the core knowledge of the enterprise. Although useful in product design and systems development, for modeling and model-based approaches to have a more profound effect, a shift in modeling approaches and methodologies is necessary. Modeling should become as natural as drawing, sketching and scribbling, and should provide powerful services for capturing work-centric, work-supporting and generative knowledge, for preserving context and ensuring reuse. A solution is the application of Active Knowledge Modeling (AKM).

The AKM technology is about discovering, externalizing, expressing, representing, sharing, exploring, configuring, activating, growing and managing enterprise knowledge. An AKM solution is about exploiting the Web as a knowledge engineering medium, and developing knowledge-model-based families of platforms, model-configured workplaces and services.

This book was written by the inventors of AKM arising out of their cooperation with both scientists and industrial practitioners over a long period of time, and the authors give examples, directions, methods and services to enable new ways of working, exploiting the AKM approach to enable effective c-business, enterprise design and development, and lifecycle management. Industry managers and design engineers will become aware of the manifold possibilities of, and added values in, IT-supported distributed design processes, and researchers for collaborative design environments will find lots of stimulation and many examples for future developments.

This book compiles contributions from renowned researchers covering all aspects of conceptual modeling, on the occasion of Arne Solvberg's 67th birthday. Friends of this pioneer in information systems modeling contribute their latest research results from such fields as data modeling, goal-oriented modeling, agent-oriented modeling, and process-oriented modeling. The book reflects the most important recent developments and application areas of conceptual modeling, and highlights trends in conceptual modeling for the next decade.

This book constitutes the refereed proceedings of the 19th International Conference on Advanced Information Systems Engineering, CAiSE 2007, held in Trondheim, Norway in June 2007.

The 39 revised full papers presented together with 1 keynote talk were carefully reviewed and selected from 301 submissions. The papers are organized in topical sections on ontologies, extended enterprises, information integration, service-oriented architecture, strategic alignment, requirements, process modeling, method engineering, novel applications, participative modeling, and process-aware information systems.

The International Federation for Information Processing (IFIP) is a non-profit umbrella organization for national societies working in the field of information processing. It was founded in 1960 under the auspices of UNESCO. It is organized into several technical committees. This book represents the proceedings of the 2006 conference of technical committee 8 (TC8), which covers the field of information systems. This conference formed part of IFIP's World Computer Congress in Chile. The occasion celebrated the 30th anniversary of IFIP TC8 by looking at the past, present and future of information systems. The proceedings reflect not only the breadth and depth of the work of TC8, but also the international nature of the group, with authors from 18 countries being represented in the 21 papers (including two invited papers) and 2 panels. All submissions were rigorously refereed by at least two reviewers and an associate editor and following the review and resubmission process nearly 50% of submissions were accepted. This paper introduces the papers and panels presented at the conference and published in this volume. It is never straightforward to classify a set of papers but we have made an attempt and this classification is also reflected in the sessions of the conference itself. The classification for the papers is as follows: the world of information systems - early pioneers; developing improved information systems; information systems in their domains of application; the discipline of information systems; issues of production; IT impacts on the organization; tools and modeling and new directions.

Mobile Information Systems II provides a collection of research on the planning, analysis, design, construction, modification, implementation, utilization, evaluation, and management of mobile information systems. The articles focus on the implications of this research in the world of commerce, and address technical issues and constraints on mobile information systems functionalities and design.

Mobility is perhaps the most important market and technological trend within information and communication technology. With the advent of new mobile infrastructures providing higher bandwidth and constant connection to the network from virtually everywhere, the way people use information resources is predicted to be radically transformed. Over the last years, a new breed of information systems, referred to as mCommerce systems or mobile information systems, has appeared to address this emerging situation. In 2000, the IFIP 8.1 WG decided to look into establishing a task group to look closer at this area, and the idea was adopted and extended by IFIP TC8 the following year. After the arrangement of several workshop, this task group has been the driving force behind the arrangement of MOBIS (IFIP TC 8 Working Conference on Mobile Information systems) held in Oslo, Norway, 15-17 September 2004. The objective of the working conference was to provide a forum for researchers and practitioners interested in planning, analysis, design, construction, modification, implementation, utilization, evaluation, and management of mobile information systems to meet, and exchange research ideas and results. Specifically, we tried to use the working conference to * Clarify differences and similarities between the development of mobile vs. more traditional information systems * Investigate organizational impact of mobile information systems * Investigate mobile commerce applications combined with the advantages of mobile communications technologies X Mobile Information Systems * Evaluate existing and newly developed approaches for analysis, design, implementation, and evolution of mobile information systems.

TC8 is one of IFIP's most active committees. This book focusses on information systems support for organisations looking particularly at business process reengineering, co-operation between organisations and support for improved work flow in organisations. These are topical subjects and will appeal to both business and research communities.