This resource provides a thorough, up-to-date understanding of knowledge management (KM) and details the techniques needed to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book is designed to help the reader develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout an organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge. From leveraging intangible knowledge assets, enterprise data warehousing, and data quality, to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show how knowledge management is a key strategic tool. Moreover, the book shows how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.

The Network Manager's Handbook is a one-of-a-kind resource featuring c ritical network technology assessments and career development advice f rom some of the most highly respected consultants and network managers in the field. This answer-filled compendium provides a rich blend of precise knowledge and real-world experience, the result of many thousa nds of hours of actual hands-on work in the field. The book gives you proven, successful, economical solutions to real-world problems associ ated with the host of new network technologies.