For professionals who need to design, implement or manage a quality software program, this volume identifies ten major components that make up a solid program in line with ISO 9001 quality management precepts. This second edition is expanded by over 20 per cent, with updated references, text revisions and new chapters on software safety and software risk management. It seeks to provide the starting points for a standardized documentation system, and better understanding of the individual program components and how they integrate to form the whole system.

This book offers an entry-level, broad overview of software quality management and provides the reader with practical advice needed to implement, evaluate, and improve a total quality software system. It identifies the eight major components that make up a solid software quality program, analyzes each component separately, then explains how they can be used to build or strengthen an organization's program.