Based on the established textbook by Slack, Chambers and Johnston, the third revised edition of Operations Management: Global & SA Perspectives has been adapted for the unique Southern African context while keeping the global context in mind.

Analyse and address organisational challenges using real world examples    Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.    Pearson, the world’s learning company. 

Aimed at 4-6 year olds, My Fast Phonics Folder provides full support for parents who want to help their children at home to practise and reinforce the phonics they are learning at school. What's inside My Fast Phonics Folder? Five colourful Activity Books covering Phases 2-5 for children to revisit what they have already covered in school and reinforce new learning throughout the year. A CD-ROM containing the Alphabet Song, phonics lessons and many interactive games to enable further practice and fun. A colourful reward poster with stickers to keep up motivation levels. A Parent Guide explaining what phonics is and including tips and advice to help parents get the most out of the resources in the pack. Practice Screening Checks on the CD-ROM to give children a chance to have a go. Ideal for home learning.

A fun, concise and attractive introduction to a fascinating and challenging subject. This is the ideal book for secondary school students and undergraduate students coming to theology for the first time, or indeed for anyone who just doesn't know where to start. The book examines key thinkers from the New Testament to Feminist Theology. It starts by considering some of the authors of New Testament writings and then focuses on representatives of the western tradition of theological speculation. Nearly half the work concentrates on 20th century thinkers and problems. It puts them in their historical, social and cultural settings, emphasizing that theology is as much a reflection on the world we live in as it is on God. Technical terms are explained in simple language throughout the text. This makes the book an ideal reference tool for a clear first overview of theology.

This book explores the history of Pittsburghese, the language of the Pittsburgh, Pennsylvania area as it is imagined and used by Pittsburghers. Pittburghese is linked to local identity so strongly that it is alluded to almost every time people talk about what Pittsburgh is like, or what it means to be a Pittsburgher. But what happened during the second half of the 20th century to reshape a largely unnoticed way of speaking into this highly visible urban "dialect"? In this book, sociolinguist Barbara Johnstone focuses on this question. Treating Pittsburghese as a cultural product of talk, writing, and other forms of social practice, Johnstone shows how non-standard pronunciations, words, and bits of grammar used in the Pittsburgh area were taken up into a repertoire of words and phrases and a vocal style that has become one of the most resonant symbols of local identity in the United States today.

The people who lived at Brant's Ford, or in the countryside around it, have made a considerable contribution to Canadian history. Since Joseph Brant first established himself and the Indians of the Six Nations, there in 1784, the region has been affected by, and has reacted to, great events in Europe and North America, and in the process has grown from a precarious pioneer settlement to a well-developed agricultural and industrial society. This book is an account of nearly two centuries of economic and social change in the Brant area. The author records the effects of these changes on Indian and non-Indian alike and relates them to developments in Ontario and the rest of Canada. He gives much attention to such notables as Joseph Brant himself, Hiram 'King' Capron (the founder of the town of Paris), George Brown, the politician-turned-farmer, and his 'agricultural factory', Alexander Graham Bell, Pauline Johnson, Sara Jeannette Duncan, and to such industrial and philanthropic families as the Veritys and the Cockshutts. This book is published under the auspices of the Ontario Historical Society. It is one that everyone interested in Canadian history will want to read.

Crime drama starring Paul 'Triple H' Levesque, Michael Rapaport and Parker Posey. AJ (Levesque) is released from prison after serving a 13-year sentence for committing manslaughter in order to protect his friend Jack (Rapaport), a second-rate gangster and son of local mob boss Dr. Vic (Bruce Dern). AJ plans to set up his own business and lead a life free of crime but it is not long before he finds himself once again caught up in a murder, this time an accidental shooting at the hands of Jack. While trying to deal with the mishap Dr. Vic finds himself being investigated by the Louisiana Tax Board and things soon get out of hand. When Jack skips town, AJ realises that his friend's wife Claire (Posey), who has a history with AJ, and daughter Pepper (Juliette Goglia) are in danger and does all he can to save them.

A primary objective in a first course in mechanics is to help develop a student's ability first to analyze problems in a simple and logical manner, and then to apply basic principles to their solutions. A strong conceptual understanding of these basic mechanics principles is essential for successfully solving mechanics problems. This edition of Vector Mechanics for Engineers will help instructors achieve these goals. Continuing in the spirit of its successful previous editions, this edition provides conceptually accurate and thorough coverage together with a significant refreshment of the exercise sets and online delivery of homework problems to your students. The 12th edition has new case studies and enhancements in the text and in Connect. The hallmark of the Beer-Johnston series has been the problem sets.This edition is no different. Over 650 of the homework problems in the text are new or revised. One of the characteristics of the approach used in this book is that mechanics of particles is clearly separated from the mechanics of rigid bodies. This approach makes it possible to consider simple practical applications at an early stage and to postpone the introduction of the more difficult concepts. Additionally, Connect has over 100 Free-Body Diagram Tool Problems and Process-Oriented Problems. McGraw-Hill's Connect, is also available. Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, how they need it, so that class time is more effective. Connect allows the professor to assign homework, quizzes, and tests easily and automatically grades and records the scores of the student's work. Problems are randomized to prevent sharing of answers an may also have a "multi-step solution" which helps move the students' learning along if they experience difficulty.

A primary objective in a first course in mechanics is to help develop a student's ability first to analyze problems in a simple and logical manner and then to apply basic principles to their solutions. A strong conceptual understanding of these basic mechanics principles is essential for successfully solving mechanics problems. This edition of Vector Mechanics for Engineers will help instructors achieve these goals. Continuing in the spirit of its successful previous editions this edition provides conceptually accurate and thorough coverage together with a significant refreshment of the exercise sets and online delivery of homework problems to your students. The 12th edition has new case studies and enhancements in the text and in Connect. The hallmark of the Beer-Johnston series has been the problem sets.This edition is no different. Over 650 of the homework problems in the text are new or revised. One of the characteristics of the approach used in this book is that mechanics of particles is clearly separated from the mechanics of rigid bodies. This approach makes it possible to consider simple practical applications at an early stage and to postpone the introduction of the more difficult concepts. Additionally Connect has over 100 Free-Body Diagram Tool Problems and Process-Oriented Problems. McGraw-Hill's Connect is also available. Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need when they need it how they need it so that class time is more effective. Connect allows the professor to assign homework quizzes and tests easily and automatically grades and records the scores of the student's work. Problems are randomized to prevent sharing of answers an may also have a "multi-step solution" which helps move the students' learning along if they experience difficulty.

From the author of the "dark and devious...beautifully written" (Stephen King) Mirrorland comes an "atmospheric, thrilling, and utterly captivating" (Booklist) gothic tale set on a remote Scottish island where the locals are hiding a deadly secret. Maggie Mackay has been haunted her entire life. No matter what she does, she can't shake the sense that something is wrong with her. And maybe something is... When she was five years old, Maggie announced that a man on the remote island of Kilmeray in Scotland's Outer Hebrides--a place she'd never visited--was murdered. Her unfounded claim drew media attention and turned the locals against each other, creating rifts that never mended. Now, nearly twenty years later, Maggie is determined to discover what really happened, and what the villagers are hiding. But everyone has secrets, and some are deadly. As she gets closer to the horrifying truth, the island's legendary and violent storms begin to rage again and Maggie's own life is in danger... Unnerving, enthralling, and filled with gothic suspense, The Blackhouse is a spectacularly sinister tale readers won't soon forget.

Students of the Civil War know Franklin, Tennessee, for the major battle that happened here, but there is a lot more to the story. In fact, Main Street in Franklin is a glimpse into 250 years of history. Within a few blocks surrounding the public square, some of the city's original buildings now house the newest and most popular shops, restaurants, and entertainment venues in Middle Tennessee. Franklin has been a center for agriculture and manufacturing. It is a place where families can enjoy small-town life on the interstate. It is home to a college. It has always been the seat of Williamson County. Franklin's small businesses have a habit of sticking around for decades, often passing through generations of the same family. Franklin is as quaint and picturesque as it is exciting and progressive, because it continues to attract the kind of people who have always made it that way.