All organisations need to respond to the challenges within today's highly competitive global economy. Business analysts are at the forefront of these responses, enabling the development of practical, creative and financially sound solutions that address business problems and grasp new opportunities. The fourth edition of this bestselling publication provides comprehensive guidance for business analysts, encompassing the essential concepts, frameworks and techniques needed to provide professional business analysis services. Key topics covered include the strategic context, investigating business situations, managing stakeholders, improving processes and defining requirements. New topics in this edition include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking.

Business analysis is about identifying business needs and formulating workable solutions to business problems. It requires the widest possible array of tools and the professional ability to use each one when and where it is needed. This new edition provides a comprehensive single source of 123 business analysis techniques, offering practical guidance on how and when to apply them within a clear BA service framework. This book complements Business Analysis, also published by BCS.