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This book bridges the gap between knowledge management and
technology. It embraces the complete lifecycle of knowledge,
information, and data from how knowledge flows through an
organization to how end users want to handle it and experience it.
Whether your intent is to design and implement a single technology
or a complete collection of KM systems, this book provides the
foundations necessary for success. It will help you understand your
organization's needs and opportunities, strategize and prioritize
features and functions, design with the end user in mind, and
finally build a system that your users will embrace and which will
realize meaningful business value for your organization. The book
is the culmination of the authors' collective careers, a combined
sixty years of experience doing exactly what is detailed in this
book. Their guidance has been honed by their own successes and
failures as well as many others they have researched in order to
provide a comprehensive study on KM transformations and the
technologies that help to enable them. They have successfully
applied this knowledge as the founders and leaders of the world's
largest dedicated knowledge management consultancy, which runs
these projects for many of the world's most complex organizations.
They are writing as practitioners directly to other practitioners
with the intent to enable them to apply and benefit from their
knowledge and experience. "Compelling reading for KM practitioners
looking to ensure their technology decisions support their business
and organizational objectives." - Margot Brown, Director of
Knowledge Management, World Bank Group "We are two years into our
KM Transformation and if I'd had this book beforehand, it would
have made the journey smoother and faster! This is a great playbook
for how to plan, organize, and execute a KM transformation." -
Stephanie Hill, Senior Director, Global Customer Services, PayPal
This is a reproduction of a book published before 1923. This book
may have occasional imperfections such as missing or blurred pages,
poor pictures, errant marks, etc. that were either part of the
original artifact, or were introduced by the scanning process. We
believe this work is culturally important, and despite the
imperfections, have elected to bring it back into print as part of
our continuing commitment to the preservation of printed works
worldwide. We appreciate your understanding of the imperfections in
the preservation process, and hope you enjoy this valuable book.
This is a reproduction of a book published before 1923. This book
may have occasional imperfections such as missing or blurred pages,
poor pictures, errant marks, etc. that were either part of the
original artifact, or were introduced by the scanning process. We
believe this work is culturally important, and despite the
imperfections, have elected to bring it back into print as part of
our continuing commitment to the preservation of printed works
worldwide. We appreciate your understanding of the imperfections in
the preservation process, and hope you enjoy this valuable book.
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