This title presents a fast track route to mastering the skills needed for evaluating return on investment. It covers the key areas of return on investment, from cost benefit analysis and risk analysis to accounting techniques and the balanced scorecard. It features examples and lessons from some of the world's most successful businesses, including oil and telecommunications giants, and ideas from the smartest thinkers, including Mack Hanan and Warren Buffet. It includes a glossary of key concepts and a comprehensive resources guide.

The sales function is the front--line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well--versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self--development for sales people.