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Covering a timely topic, which is more and more frequently in the
news, this book offers vignettes that will sharpen the reader's
ability to recognize and respond to difficult situations sparked by
identity differences among faculty, staff, and students in college
and university settings. The authors provide a systematic guide to
addressing interpersonal conflicts that arise out of issues of
identity difference, both for individuals and for campus work teams
who provide direct service to students. Managing Diversity
Flashpoints in Higher Education empowers readers to diagnose
diversity flashpoint situations and positively address them without
creating defensiveness and barriers to dialogue. The authors
include an overview of the changing ethnic, racial, and gender
composition of students in higher education in the United States
and the major trends in campus responses to the changing student
population. They offer an approach to creating higher education
environments that welcome people of all cultural characteristics
and promote civility on campus. The book is founded on the authors'
research on diversity flashpoints in higher education for which
they interviewed a national sample of student affairs
professionals. The authors identified uncomfortable interpersonal
situations with faculty members in which the discomfort arose from
student identity difference. This process led to the formulation of
strategies for using vignettes (resulting from interviews) in
professional development sessions.
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