Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your "social radar," an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. "Social Intelligence" provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self-assessment tool - all designed to help you learn to navigate social situations more successfully.

Easy games and puzzles to develop your logic muscles.

One of Karl Albrecht's most highly praised books is Your Strategic Radar: Tracking the Forces that Are Shaping Your Business. This book is the author's re-release edition, containing all of the material from the original version, published by AMA under the title Corporate Radar. It is also the topic of a keynote speech and seminar he presents at various management conferences, and also the focus of much of his consulting work with organizations that seek to base their strategic direction on a clear understanding of the business environment. Prof. Warren Bennis of USC (author of On Becoming a Leader) says: ..".Albrecht's most important book. He puts his finger on the main reason organizations go south into oblivion: failing to understand the cartography of inflection points that, if unnoticed, will derail the best of companies - and the best of executives. Must reading for any organization that wants to be in the phone book after the new millennium]."

Selected Texts With Introduction, Notes, And Dictionary.

In this practical, down-to-earth guide for managers at all levels, Karl Albrecht re-defines the quality and service issues by fusing them into one all-powerful concept: Customer Value. He shows you how to implement the key practices of the outstanding customer-focused companies. This is a valuable book for all managers and one that resonates with the current business environment. His pioneering concept of customer value modeling shows you how to build a strategic focus based on customer value, and how to deploy the concept all through the organization. Using his Total Quality Service (TQS) model as a framework, he guides you through the transformation process, showing you how to avoid the 'fizzle factors' and actually deliver a superior customer value package. Jan Carlzon, CEO of Scandinavian Airlines, says, "Makes a convincing case for basing efforts to improve quality on added value to the customer. Thought-provoking." Provide a copy of "The Only Thing That Matters" to each of your executives, managers, and team leaders.

Selected Texts With Introduction, Notes, And Dictionary.

This is a reproduction of a book published before 1923. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book. ++++ The below data was compiled from various identification fields in the bibliographic record of this title. This data is provided as an additional tool in helping to ensure edition identification: ++++ Reiseskizzen Aus Den Alpen Und Karpathen Karl Albrecht Sonklar (Edler von Innstadten) L. W. Seidel, 1857 Alps; Carpathian Mountains; Tyrol (Austria)

Selected Texts With Introduction, Notes, And Dictionary.

This is a reproduction of a book published before 1923. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book.

Foreword by Goran Carstedt, CEO of Volvo Sales, Sweden In this thought-provoking book Karl Albrecht introduces the revolutionizing concept of internal service. According to Karl, "If you're not serving the customer, your job is to serve somebody who is." He outlines a practical plan for turning all internal support departments into miniature service businesses. He shows middle managers and support employees how to identify and understand their customers, develop their service missions, improve their service practices, get valuable feedback from their internal customers, and negotiate reciprocal added-value relationships between departments. Goran Carstedt, head of Volvo Sales in Sweden, says, "In this book Karl Albrecht once again demonstrates his deep understanding for what it takes to make service excellence happen. The unique lesson is: 'If you ever hope to get things right on the outside, you must first get things right on the inside.'" Provide a copy of "Service Within" to every one of your managers.