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A Study on Customer Perception towards Internet Banking (Paperback): Suriya Murthi, Mahalakshmi V, Karthik R A Study on Customer Perception towards Internet Banking (Paperback)
Suriya Murthi, Mahalakshmi V, Karthik R
bundle available
R1,296 Discovery Miles 12 960 Ships in 10 - 15 working days

This book was carried out to validate the conceptual model of internet banking. Internet banking is still at infancy stage in the world. Many studies focused on usage of internet banking but many factors on non-usage were overlooked. This research was carried out to validate the conceptual model of internet banking. The causes were identified and researched through correcting the causative factors so that internet banking can be used by more people. This will help the banking operations to be more cost effective. The research is focused on what are the customer's perceptions about internet banking and what are the drivers that drive consumers. How consumers have accepted internet banking and how to improve the usage rate were the focus of research area in this study. The purpose of this research is to determine the factors influencing acceptance level of internet banking by the bank customers. The study revealed that education, gender, income plays an important role in usage of internet banking. Not much research has been done on these areas as they were focused more on the acceptance of technology rather than on people.

Stress Management (Paperback): Karthik R Stress Management (Paperback)
Karthik R
bundle available
R1,297 Discovery Miles 12 970 Ships in 10 - 15 working days

This book provides a fundamental, yet comprehensive coverage of Stress Management. Some of the features of this text include: # Practical state-of-the-art approach # Figures and tables that help clarify and reinforce the concepts presented # A range of ways that a company's culture can be changed to help reduce stress # Individual techniques to reduce stress # Test to measure the Stress Level of an Individual # Sufficient theory is presented to ensure a complete understanding of the Stress Management

Global Practices of Financial Services (Paperback): Suriya Murthi, Mahalakshmi V, Karthik R Global Practices of Financial Services (Paperback)
Suriya Murthi, Mahalakshmi V, Karthik R
bundle available
R1,289 Discovery Miles 12 890 Ships in 10 - 15 working days

Indian Banking system has played a crucial role in the socio-economic development of the country. The system is expected to continue to be sensitive to the growth and development needs of all the segments of the society. The banking system that will evolve will be transparent in its dealings and adopt global best practices in accounting and disclosures driven by the motto of value enhancement for all stakeholders. The Indian banking sector has emerged as one of the strongest drivers of India's economic growth. Positive changes witnessed in the last two decades have impacted every aspect of banking, ranging from regulatory standards to customer management. Indian banks adapting to the changing landscape along with the vision of the regulator and the Government in shaping the future growth of banking were two of the noteworthy features of this transition. The banks evolved their strategies in response to increasing competition and changing customer requirements, the regulator guided its growth with policies of gradual liberalization and benchmarking the domestic system with the best in the world, even if it appeared conservative at times.

Study on Training and Development (Paperback): Karthik R Study on Training and Development (Paperback)
Karthik R
bundle available
R1,287 Discovery Miles 12 870 Ships in 10 - 15 working days

The book "Study on Training and Development" has been designed in a simple and easy language for the readers. The text is designed to meet the needs of the students and the researchers who are interested in conducting a study on Training and Development. It will also serve as a reference for Training and Development programs. It is developed progresssively that an average student can understand the subject matter easily. A large number of illustrative tables and figures add to the clarity of the text matter. The purpose of this book is to clarify concepts in Training and Development of the particular industry and relate them to those examples which rendered the text meaningful to the reader. Salient features of this book are: Provides basic knowledge about Training and Development. Covers majors methods of Training. Provides the correct and efficient way to conduct Training programs for employees of an organization. Makes you able to develop or conduct Training programs.

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