This book addresses the need for a better understanding of the design, implementation and improvement of process management. It presents and organizes concepts and problems in the field of process management, and indicates supporting tools assigned to each of the four basic stages of the process life cycle (modeling, implementation, verification and perfection). By comparing non-economic and economic organisations, the authors demonstrate that a uniform approach to process management (one that does not take into account the specifics of an organizations goals) is ineffective; instead, process management needs to account for the individuality of an organisation. This book will appeal to researchers studying process and organizational excellence.

Limited potential of financial, organizational, human and technology resources doesn't provide SMEs sufficient opportunities to access information and knowledge necessary in competition. Observing the methods and tools used by large companies, this book studies the conditions under which it would be possible to provide support to SMEs at a lower cost and with greater methodological and organizational backing. The author presents the proposed solution, Benchmarking Collaborative Network, which would provide SMEs access to information about their level of competitiveness, the key areas for the creation of competitive advantage and the activities required to achieve this advantage.

This book addresses the need for a better understanding of the design, implementation and improvement of process management. It presents and organizes concepts and problems in the field of process management, and indicates supporting tools assigned to each of the four basic stages of the process life cycle (modeling, implementation, verification and perfection). By comparing non-economic and economic organisations, the authors demonstrate that a uniform approach to process management (one that does not take into account the specifics of an organizations goals) is ineffective; instead, process management needs to account for the individuality of an organisation. This book will appeal to researchers studying process and organizational excellence.

​Limited potential of financial, organizational, human and technology resources doesn't provide SMEs sufficient opportunities to access information and knowledge necessary in competition. Observing the methods and tools used by large companies,  this book studies the conditions under which it would be possible to provide support to SMEs at a lower cost and with greater methodological and organizational backing. The author presents the proposed solution, Benchmarking Collaborative Network, which would  provide SMEs access to information about their level of competitiveness, the key areas for the creation of competitive advantage and the activities required to achieve this advantage.