As performance management has evolved, it has encompassed many different tools and approaches including measurement, data analysis, evidence-based management, process improvement, research and evaluation. In the past, many of the efforts to improve performance in government have been fragmented, separated into silos and labeled with a variety of different names including performance-based budgeting, performance-informed management, managing for results and so on. Making Government Work: The Promises and Pitfalls of Performance-Informed Management by Katherine Barrett and Rich Greene is loaded with dozens of stories of what practitioners are currently working on-what's working and what's not. The benefits are ample, so are the challenges. This book describes both, along with practical steps taken by practitioners to make government work better. Readers will discover that while the authors strive to meet the documentation standards of carefully vetted academic papers, the approach they take is journalistic. Over the last year, Barrett and Greene talked to scores of state and local officials, as well as academics and other national experts to find out how performance management tools and approaches have changed, and what is coming in the near-term future. Performance management has been in a state of evolution for decades now, and so Barrett and Greene have endeavored to capture the state of the world as it is today. By detailing both the challenges and conquests of performance management in Making Government Work: The Promises and Pitfalls of Performance-Informed Management, Barrett and Greene insure readers will find the kind of balanced information that is helpful to both academics and practitioners-and that can move the field forward.

As performance management has evolved, it has encompassed many different tools and approaches including measurement, data analysis, evidence-based management, process improvement, research and evaluation. In the past, many of the efforts to improve performance in government have been fragmented, separated into silos and labeled with a variety of different names including performance-based budgeting, performance-informed management, managing for results and so on. Making Government Work: The Promises and Pitfalls of Performance-Informed Management by Katherine Barrett and Rich Greene is loaded with dozens of stories of what practitioners are currently working on-what's working and what's not. The benefits are ample, so are the challenges. This book describes both, along with practical steps taken by practitioners to make government work better. Readers will discover that while the authors strive to meet the documentation standards of carefully vetted academic papers, the approach they take is journalistic. Over the last year, Barrett and Greene talked to scores of state and local officials, as well as academics and other national experts to find out how performance management tools and approaches have changed, and what is coming in the near-term future. Performance management has been in a state of evolution for decades now, and so Barrett and Greene have endeavored to capture the state of the world as it is today. By detailing both the challenges and conquests of performance management in Making Government Work: The Promises and Pitfalls of Performance-Informed Management, Barrett and Greene insure readers will find the kind of balanced information that is helpful to both academics and practitioners-and that can move the field forward.

Billions of dollars are spent each year on technology in cities and states, from desktop computers to mainframes. It is impractical for non-specialists to master the complex inner-workings of these new technologies, yet public managers' reliance on information technology to govern effectively make IT planning and implementation crucial. Two respected journalists from Governing magazine provide a unique, nuts-and-bolts guide to help current practitioners, as well as students who will become tomorrow's city and state managers, successfully oversee IT specialists and maximize the potential of IT systems. This first book in the Governing Management Series draws on the authors' involvement in the Government Performance Project (conducted by the Syracuse's Maxwell School of Citizenship and Public Affairs). Barrett and Greene, after conducting nearly 100 interviews with practitioners on the front lines, look systematically at the best practices of cities and states that garnered high grades in the study. They offer real-world and up-to-the-minute guidance about procurement, strategic planning, training, out-sourcing, standardization, project management, cost-benefit analysis, and the appropriate use of the Internet in the public sector. Powering Up features summary take-away points and three in-depth case studies, pointing readers to both innovations to emulate and pitfalls to avoid.