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This book challenges the current thinking on trust largely based on
studies in stable contexts, by presenting new empirical studies of
trust and trust building in a number of less stable, less
institutionalized settings. These contexts are gaining in
prominence given the globalization and virtualization of
organizational relations, development of high velocity markets, and
the growing importance of intangible resources. The empirical
studies presented in this book have been conducted by scholars with
a wide variety of disciplinary backgrounds, employing insights from
a diverse range of fields including organization theory, knowledge
management, sociology, psychology, economics, management, human
resources management and communication sciences. Data from twelve
different countries, including Eastern and Western European
countries, Mexico, Tanzania and Western European countries is
analysed, illustrating relations within and between organizations
and nations. These organizations exist in environments that can be
typified as uncertain because institutional, taken-for-granted or
rational bases for control and trust are lacking. Several fresh
insights into how trust is built and sustained in uncertain
circumstances are presented, and relevant yet challenging
directions for future research are proposed. This accessible and
interdisciplinary book will appeal to a wide-ranging audience
encompassing academics from a number of fields focussing on trust.
It will also be warmly welcomed by business and management
practitioners, particularly those confronted with developments that
create uncertainty.
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