The quality of the listening in all conversations will influence the outcomes of them to be either positive and beneficial or negative and potentially damaging. Implementing the skills, methods, tools, techniques and attitudes of Smart Listening will ensure more positive and beneficial outcomes, and will improve personal and working relationships; reduce conflict; increase confidence and potential, and enhance the self-esteem of all those in communication with one another. The many real life stories that illustrate the wealth of information in this engagingly written book gives it relevance for people with their families, in their social interactions and in their places of work. The insights and advanced listening skills that have been obtained through decades of experience will be immensely useful to anyone wishing to further enhance their communication skills-particularly professionals in such areas as education, healthcare, social care, law enforcement, and personnel management; and especially those in the listening professions of Counseling, Life Coaching, and Talking Therapies.

Ripples created by our actions inevitably make some difference in the world. This book is intended to help people who want to make a positive difference through volunteering. It contains simple and exciting methods for people to explore what skills and experience they have to volunteer, where and how they can easily make this valuable contribution, how to look after themselves while effectively helping others and the many enjoyable ways in which volunteering can enrich their own lives. As with all the YOU MAKE THE DIFFERENCE books, this book is intended to be enjoyable to read and easy to use - by everyone. The wealth of information is concisely written to be of benefit to professionals wishing to offer their skills; busy people wanting to make a difference in their communities and at the grassroots of their societies, and people from different cultures, especially those from the developing world, for whom English may be a 2nd or even 3rd language.

Ripples created by our actions inevitably make some difference in the world. This book is intended to help people who want to make a positive difference through groups and projects. It offers insights into how groups work and why they sometimes fail; successful start up and maintenance of projects that achieve the purpose and objectives; methods for attracting and keeping appropriate members and volunteers. Implementing these and the suggested strategies for obtaining resources, the efficient use of time, money, skills and effort and the respectful, cooperative ways people can enjoy working together, will guarantee successful and sustainable groups and projects. As with all the YOU MAKE THE DIFFERENCE books, this book is intended to be enjoyable to read and easy to use - by everyone. The wealth of information is concisely written to be of benefit to professionals wishing to upgrade their skills; busy people, working to make a difference in their communities and at the grassroots of their societies, and people from different cultures, especially those from the developing world, for whom English may be a 2nd or even 3rd language.

Ripples created by our actions inevitably make some difference in the world. This book is intended to help people who want to make a positive difference through their facilitation. It is packed with suggestions for planning and designing meetings and events, useful methods and tips for facilitation; empowering and productive processes, and a variety of ready-made meeting designs to fit many situations. The implementation of these will guarantee inexperienced facilitators becoming skilled facilitators, and experienced facilitators becoming even more accomplished - effortlessly As with all the YOU MAKE THE DIFFERENCE books, this book is intended to be enjoyable to read and easy to use - by everyone. The wealth of information is concisely written to be of benefit to professionals wishing to upgrade their skills; busy people working to make a difference in their communities and at the grassroots of their societies, and people from different cultures, especially those from the developing world, for whom English may be a 2nd or even 3rd language.

The answer to many of the difficulties facing society is creating a greater sense of community. This book is filled with information and insights, developed through decades of research and experience, on the elements essential for achieving sustainability in any form of community. Utilizing this information, adopting the suggested attitudes, and implementing the recommended systems and processes will guarantee greater sustainability in communities, whether they are rural or urban, traditional or intentional, Transition Towns or Ecovillages. As with all the YOU MAKE THE DIFFERENCE books, this book is intended to be enjoyable to read and easy to use - by everyone. The wealth of information is concisely written to be of benefit to professionals wishing to upgrade their skills; busy people working to make a difference in their communities and at the grassroots of their societies, and people from different cultures, especially those from the developing world, for whom English may be a 2nd or even 3rd language.

Ripples created by our actions inevitably make some difference in the world. This book is intended to help people who want to make a positive difference through managing and empowering volunteers. It contains many suggestions for finding, recruiting, supporting, empowering, managing and keeping volunteers. Following these guidelines and using the insights into what volunteers need to be efficient, effective, valuable and fulfilled in their roles, will guarantee empowered volunteers in more effective groups, organizations and projects. As with all the YOU MAKE THE DIFFERENCE books, this book is intended to be enjoyable to read and easy to use - by everyone. The wealth of information is concisely written to be of benefit to professionals wishing to upgrade their skills; busy people working to make a difference in their communities and at the grassroots of their societies, and people from different cultures, especially those from the developing world, for whom English may be a 2nd or even 3rd language.

Ripples created by our actions inevitably make some difference in the world. This book is intended to help people who want to make a positive difference through their meetings. Following the guidelines for constructive participation, for efficient chairing and supportive facilitation; implementing the suggested attitudes, methods, skills, practical tools, enjoyable activities, essential procedures and useful processes, will guarantee the improved effectiveness and enjoyment of any meeting. As with all the YOU MAKE THE DIFFERENCE books, this book is intended to be enjoyable to read and easy to use - by everyone. The wealth of information is concisely written to be of benefit to professionals wishing to upgrade their skills; busy people working to make a difference in their communities and at the grassroots of their societies, and people from different cultures, especially those from the developing world, for whom English may be a 2nd or even 3rd language.