Talk to just about any Information Technology (IT) executive today and you're likely to hear the same complaint: "Even though we have invested millions of dollars each year in technical infrastructure and support, we don't get the results we expect." The focus of IT management over the past several decades has been on maximizing the benefit that comes from IT investments. Particular attention is paid to finding the right hardware, software, networks, and processes to allow IT to contribute to the bottom line of the business. And still, with all of this focus, IT organizations find themselves unable to meet the demands of their clients. Perhaps a shift in focus is needed. IT PEOPLE: Doing More With Less shifts the focus to the IT people. Because while it is right to focus on getting the hardware, software, networks, and processes right, people are the resources that ultimately make a difference in getting results and meeting the demands of clients. And since people costs are often the largest part of the IT budgets, and our focus has been elsewhere, it could be that a focus on IT people is long overdue. This book is intended for every IT professional (management and individual contributors) who faces the constant challenge of performing a big job with ever-shrinking departmental resources. Whether you are a manager or an individual technician, this book is for you. It will help you improve your ability to plan your work and, meet your commitments while being an effective political actor. Our aim in this book is to provide you with a tool that will not only help you deliver greater value to your organization, but do so in a way that provides a greater degree of job satisfaction andquality of life. IT PEOPLE: Doing More With Less is intended as a practical tool, not a theoretical book. The content of the book comes from the experiences of the authors, each of whom has spent years managing IT organizations and consulting with clients around the worl