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The terrain of Business Process Outsourcing (BPO) is rapidly
changing with the emergence of new service delivery locations in
different geographical corners of the world. Countries in Africa,
Latin America & Caribbean (LAC) have been very active in taking
advantage of the opportunity provided by BPO and are poised to
corner a significant part of the growing opportunity. BPO has
transformed economic landscape of many countries by creating large
number of jobs for its populace, and providing alternate means to
improve their livelihood. A new initiative called "Impact Sourcing"
is being piloted in various countries in Africa and Asia to create
jobs in the BPO sector in those countries, for economically
disadvantaged sections of the society. India, Philippines, and a
host of other developing nations have benefited significantly from
the BPO initiatives, which is also known as IT Enabled Services
(ITES) industry. Many countries in Africa, Latin America &
Caribbean have analyzed the success of countries like India and
Philippines in the BPO sector and are in the process of building
their own capabilities to provide ITES services.New Horizons of
Business Process Outsourcing in Africa, Latin America &
Caribbeanis a collection of articles and research papers on the way
the BPO industry is growing and transforming in these geographical
locations. This book provides a perspective on the global BPO
landscape and discusses key factors for growth of the industry. It
provides a regional analysis of the global sourcing of business
services. The analysis includes countries in Northern Africa,
Sub-Sahara Africa, Latin America & Caribbean, and provides an
objective assessment of the business opportunities and risks in
each country relevant for the sector. It is a must read for
Governments, Government Agencies and Industry Associations in these
regions who aim to grow the BPO sector. Buyers of BPO services will
benefit by getting an insight on these emerging regions and
pointers to managing their service delivery risk by sourcing BPO
services from these regions. Service delivery organization who are
considering evaluation of alternate delivery locations to take
advantage of "Near Shore" capabilities and de-risk their operations
will find the content useful. Lastly, the academic community and
students can benefit by expanding their vision, outlook and
understanding about the expanding landscape of global sourcing of
business services.
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