The handbook synthesizes the comprehensive interdisciplinary research on the psychological and behavioral dimensions of life before, during, and immediately after birth. It examines how experiences during the prenatal period are associated with basic physiological and psychological imprints that last a lifetime and explores the ways in which brain networks reflect these experiences. Chapters offer findings on prenatal development, fetal programming, fetal stress, and epigenetics. In addition, chapters discuss psychotherapy for infants - before, during, and after birth - as well as prevention to promote positive health and well-being outcomes. Topics featured in this handbook include: Contemporary environmental stressors and adverse pregnancy outcomes The psychology of newborn intensive care. Art therapy and its use in treating prenatal trauma. The failures and successes of Cathartic Regression Therapy. Prenatal bonding and its positive effects on postnatal health and well-being. The role of family midwives and early prevention. The cultural meaning of prenatal psychology. The Handbook of Prenatal and Perinatal Psychology is an essential resource for researchers, clinicians and related professionals, as well as graduate students in a wide range of interrelated disciplines, including developmental psychology, pediatric and obstetrical medicine, neuroscience, infancy and early child development, obstetrics and gynecology, nursing, social work, and early childhood education.

The handbook synthesizes the comprehensive interdisciplinary research on the psychological and behavioral dimensions of life before, during, and immediately after birth. It examines how experiences during the prenatal period are associated with basic physiological and psychological imprints that last a lifetime and explores the ways in which brain networks reflect these experiences. Chapters offer findings on prenatal development, fetal programming, fetal stress, and epigenetics. In addition, chapters discuss psychotherapy for infants - before, during, and after birth - as well as prevention to promote positive health and well-being outcomes. Topics featured in this handbook include: Contemporary environmental stressors and adverse pregnancy outcomes The psychology of newborn intensive care. Art therapy and its use in treating prenatal trauma. The failures and successes of Cathartic Regression Therapy. Prenatal bonding and its positive effects on postnatal health and well-being. The role of family midwives and early prevention. The cultural meaning of prenatal psychology. The Handbook of Prenatal and Perinatal Psychology is an essential resource for researchers, clinicians and related professionals, as well as graduate students in a wide range of interrelated disciplines, including developmental psychology, pediatric and obstetrical medicine, neuroscience, infancy and early child development, obstetrics and gynecology, nursing, social work, and early childhood education.

Diplomarbeit aus dem Jahr 1996 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 2, Fachhochschule Oldenburg/Ostfriesland/Wilhelmshaven; Standort Emden (Wirtschaftswissenschaften), Veranstaltung: Prof. Dr. Volker Harms, Sprache: Deutsch, Abstract: Inhaltsangabe: Inhaltsverzeichnis: Inhaltsverzeichnis: Abbildungsverzeichnis Abkurzungsverzeichnis 1.Einleitung1 2.Begriffsbestimmungen2 2.1Beschwerden2 2.2Definition des Begriffes Beschwerdemanagement2 3.Die Unzufriedenheit der Kunden - eine Risikoquelle3 3.1Die Messung der Kundenbindung4 3.2Die Reaktionen der Kunden auf Unzufriedenheit8 3.3Das Beschwerdeverhalten der Kunden10 3.4Die Opportunitatskosten der Kundenunzufriedenheit17 3.5Notwendigkeiten fur die Beschwerdepolitik der Unternehmen20 4.Grundlagen des aktiven Beschwerdemanagements23 4.1Ziele des Beschwerdemanagements23 4.2Elemente und Aufgaben des Beschwerdemanagements25 4.2.1Die Beschwerdestimulierung26 4.2.2Die Beschwerdeannahme32 4.2.2.1Das Prinzip des Beschwerdeeigentums33 4.2.2.2Erfassung der Beschwerdeinformation34 4.2.2.3Erfassungsformen37 4.2.3Die Beschwerdebearbeitung und -reaktion38 4.2.3.1Identifikation der Bearbeitungsprozesse38 4.2.3.2Die Verantwortlichkeit wahrend der Bearbeitung39 4.2.3.3Terminvorgaben wahrend der Bearbeitung41 4.2.3.4Instrumente zur Uberwachung der Bearbeitung42 4.2.3.5Moglichkeiten der Fall-Losung43 4.2.4Die Beschwerdeauswertung46 4.2.4.1Quantitative Beschwerdeauswertung47 4.2.4.2Qualitative Beschwerdeauswertung48 4.2.5Das Beschwerdemanagement-Controlling49 5.Kostenkomponenten und Nutzenaspekte eines Beschwerdemanagements50 5.1Die Kostenkomponenten50 5.2Die Beschwerdezufriedenheit der Kunden51 5.2.1Die Einstellungsveranderungen im Rahmen des Beschwerdeprozesses52 5.2.2Die Wiederkaufbereitschaft der Beschwerdefuhrer54 5.2.3Die Mundwerbung der Beschwerdefuhrer59 5.2.3.1Der Inhalt der Mundwerbung59 5.2.3.2Die Intensitat der Mundwerbung61 5.3Der Informationsnutzen63 5.4Return on Compla