SMS or Text is one of the most popular forms of messaging. Yet, despite its immense popularity, SMS has remained unexamined by science. Not only that, but the commercial organisations, who have been forced to offer SMS by a demanding public, have had very little idea why it has been successful. Indeed, they have, until very recently, planned to replace SMS with other messaging services such as MMS.

This book is the first to bring together scientific studies into the values that a ~textinga (TM) provides, examining both cultural variation in countries as different as the Philippines and Germany, as well as the differences between SMS and other communications channels like Instant Messaging and the traditional letter. It presents usability and design research which explores how SMS will evolve and what is likely to be the pattern of person-to-person messaging in the future. In short, Inside Text is a fundamental resource for anyone interested in mobile communications at the start of the 21st Century

The book will be of interest to anyone in the CHI, CSCW and mobile communications research areas, as well as sociologists, anthropologists, communications scientists and policy makers.

SMS or Text is one of the most popular forms of messaging. Yet, despite its immense popularity, SMS has remained unexamined by science. Not only that, but the commercial organisations, who have been forced to offer SMS by a demanding public, have had very little idea why it has been successful. Indeed, they have, until very recently, planned to replace SMS with other messaging services such as MMS.

This book is the first to bring together scientific studies into the values that texting provides, examining both cultural variation in countries as different as the Philippines and Germany, as well as the differences between SMS and other communications channels like Instant Messaging and the traditional letter. It presents usability and design research which explores how SMS will evolve and what is likely to be the pattern of person-to-person messaging in the future. In short, Inside Text is a fundamental resource for anyone interested in mobile communications at the start of the 21st Century

The book will be of interest to anyone in the CHI, CSCW and mobile communications research areas, as well as sociologists, anthropologists, communications scientists and policy makers."

Collaboration technologies play a vital role in modern business by providing the infrastructure for key strategies such as collaborative commerce, knowledge management, process improvement, virtual teamwork and e-learning. This book provides a wide-ranging overview of current experiences from industry on the organisational implementation and use of these technologies. It focuses on strategies for overcoming obstacles in the implementation process, and measures that can be taken to enable effective use. Among the key features are: - Overview of the current state of the area of collaboration technologies; - A review of empirical research and a taxonomy of implementation factors; - Six case studies covering different collaboration technologies and organisational settings; - Practical solutions and guidelines for the implementation team. This book will be essential reading for project managers, implementation team members and IT managers. It will also be of interest to anyone researching or studying in relevant areas.