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To keep government operating smoothly, changes in public management
policy and strategy usually follow the old rule of change--that it
must evolve in a systematic and incremental fashion. But in today's
unpredictable world of shrinking budgets, demands for better
service, and greater accountability, playing by the old rules just
doesn't make sense.
In this book, L. Douglas Kiel presents a framework that addresses
the new chaotic reality of public management and the need for
responsive change and innovation. By acknowledging the potential
for positive change and renewal that can arise from uncertainty and
instability, Kiel offers managers a paradigm for transforming
government performance.
In easy to understand terms, the author offers an overview of the
concepts of chaos theory and the science of complexity and he
demonstrates how public administrators can apply these concepts to
create a new vision of organizational change. The book presents a
range of both traditional and innovative management
techniquesshaping organizational cultures, flattening hierarchies,
and re-engineering work--and evaluates their capacity to allow
organizational systems to respond to change.
Written for public administrators and the faculty and students of
public management, this book describes the importance of disorder,
instability, and change and examines how new chaos theories are
applied to public management. Drawing on data from the author's
case studies, the book is filled with charts, graphs, and practical
computer spreadsheet exercises designed to give public managers and
students of public management hands-on experience to meet the
challenges of organizational change.
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