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This volume comprises select proceedings of the International
Conference on Humanizing Work and Work Environment organized by the
Indian Society of Ergonomics (HWWE2019). The book presents research
findings on different areas of ergonomics for developing
appropriate tools and work environment considering capabilities and
limitations of working people for maximum effectiveness on their
performance. This volume will be of interest to academics,
professionals and practitioners in the field of
ergonomics.  Â
The Aim is to Study the various occupational stresses in insurance
industry in the area of Amritsar, Tarntaran, Patti, Ajnala,
Ferozpur, Chhabal, Bhikhiwind and Khemkaran. The companies
considered for this study are Ageon life insurance, Aviva life
Insurance, Bajaj Allianz, SBI, LIC, HDFC standard life insurance,
Met life insurance. The study mainly consists of the feedback from
the employees, some in the form of answers to the questions
provided in the questionnaire and some based on the personal
interviews conducted with the employees to find out the reasons
behind the answers they chosen
ISO was found most significant measure as it had appreciably
affected all the parameters except inventory level of finished
goods, R&D activity, lead time of R&D, total production
cost, cost due to customer complaints and cost due to rework.
Quality Circles was found the second most important measure as it
had significant impact on inventory levels of raw materials,
R&D activity, lead time of R&D, total production cost, cost
due to customer complaints, cost due to rework/re-inspection, and
performance of the suppliers. 5S, suggestion schemes and workers
participation were found least significant measures as these
measures had affected only a few parameters. JIT was found the most
insignificant measures. This is because of unstable demand, lack of
proper training of employees to implement JIT. Moreover the small
firms are owner managed and they try to implement the measures
within their own constraints and not according to the requirement
of the measures The firms, which have implemented multiple
productivity improvement measures, had performed better than those
having single measure. These firms had better understanding of the
importance of management
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